Hello. It's great that you came to me! I am passionate about delivering top-tier customer service, dedicated to helping clients attain their objectives through cutting-edge products. I have extensive experience in sales, customer success, client accounting, and team management. I am starting my new life in Israel and seeking my next professional challenge as a customer success manager. My knowledge and skills will be helpful for companies to build excellent relationships with customers and increase revenue.I will be happy to take responsibility for client tasks and achieve important results for the company.Mountain hiking and photography are my passion.
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Sales Account ExecutiveRestoran.Cafe - Booking Service For Restaurants & Cafe 2019 - 2023St-Petersburg, Russia- Leading the sale cycle from lead generation and negotiation to closure and launch of a campaign- Developing business partnerships with new partners, and expanding existing ones- Building communication strategies for partners & clients - Analyzing key metrics, and executing new growth and optimization initiatives 1. Attracted more than 500 restaurants with a revenue of about 67 000$ per month (becoming the second-largest booking service by revenue in 2021)2. Worked out scripts for the call center and sales team; Created effective communication with partners and guests3. Built a successful team, becoming known in the local market, and receiving inbound leads (15% of the total)4. Organized a partnership with the "Reserve with Google" service, resulting in a 17% increase in revenue without additional costs -
Ppc ManagerNatalia Kryukova - Freelancer 2017 - 2019St Petersburg City, Russia- Developed and executed PPC campaigns on Yandex Direct and Google Ads platforms- Monitored and analyzed campaign metrics, making data-driven adjustments to improve ROI -
Client Service Team LeaderYandex 2012 - 2017St-Petersburg, Russia- Strategic financial planning for clients - Managing team employees, setting tasks, and achieving quarterly goals - Analysis and Optimization of business and operational metrics to increase clients' revenue- Developing Yandex advertising products within customer budgets- Controlling and improving the quality of customer interactions- ABC client analysis to optimize costs and time resources- Recruiting, training new and current employees, and forming a motivation system.1. All ABC activities were successfully implemented, the plan was 100% completed, and the customer satisfaction index grew by 13%.2. Hired over 30 employees. Employees were successfully adapted, and some grew into management roles.3. A system of regular inter-office training and certification was implemented.4. Сreated a system to control all written communication used in the sales department for over a year. On its basis, a method for evaluating oral communication was created. -
Senior Account ManagerYandex 2011 - 2012St-Petersburg, Russia- Developing, maintaining, and owning relationships with existing clients to ensure success, satisfaction, and long-term retention- Participating in the development of a CRM system for the sales department - Meeting with KPI and constantly improving the sales funnel rate and increasing the effectiveness of customer advertising campaigns - Operational management of a group of 5 people - Training and transferring expertise to new and current employees - Creating criteria and content for the regular examination, and its holding 1. Completed the group and personal plan 100% 2. Successfully onboarded and involved new employees in internal processes 3. Employees had high expertise in Yandex. Direct at the inter-regional level inside Yandex 4. I was a certified specialist in Yandex.Direct and Yandex.Metrika -
Account ManagerYandex 2008 - 2011St-Petersburg, Russia- Creating a long-term relationship with customers of Yandex advertising (contextual, display advertising). - Accounting advertising campaigns of clients, carrying out activities to increase their effectiveness - Creating advertising campaigns (AC) in Direct, drawing up media plans, and training in working with Yandex.Direct, consulting on campaign management, analysis of the AC - Actively pushing new clients and business opportunities - Implementing the financial plan - Collaborating with cross-functional teams to identify opportunities, and generating ideas for profitable growth 1. Quarterly fulfilled the plan at 100% 2. Had the highest financial turnover in St. Petersburg and among managers of regional offices 3. Was a certified specialist in Yandex.Direct -
Sales ManagerEniro Rus-S 2003 - 2008St-Petersburg, RussiaEntered the top ten managers according to sales results
Natalia Kryukova Education Details
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Jumpin, IsraelCustomer Success & Sales Development Representative Course -
Environmental Engineering
Frequently Asked Questions about Natalia Kryukova
What is Natalia Kryukova's role at the current company?
Natalia Kryukova's current role is Customer Success Manager | Account Manager | Driving Client Satisfaction and Revenue Growth 🚀 | Expert in Partner Relations, Analytics, and Strategic Solutions 📈.
What schools did Natalia Kryukova attend?
Natalia Kryukova attended Jumpin, Israel, St-Petersburg Electrotechnical University.
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