Especialista en acompañamiento y apoyo a clientes en el proceso de evaluación de crédito hipotecario, con experiencia en el seguimiento y cierre efectivo de operaciones para garantizar aprobaciones bancarias y escrituración exitosa. Mi enfoque está en construir relaciones de confianza y mantener una comunicación proactiva con clientes y ejecutivos de cuenta, asegurando que cada etapa del proceso esté al día y cumpla con altos estándares de satisfacción.

Led the transformation of the commercial strategy, focusing on B2B customer satisfaction and retention. Implemented new sales strategies and led a multidisciplinary team to improve operational efficiency and project/contract management.Achievements:Increased customer satisfaction by 10% through the implementation of personalized "farmer" type sales strategies.Lead a restructuring that resulted in a 20% improvement in operational process times and a 15% increase in accounts… Show more Led the transformation of the commercial strategy, focusing on B2B customer satisfaction and retention. Implemented new sales strategies and led a multidisciplinary team to improve operational efficiency and project/contract management.Achievements:Increased customer satisfaction by 10% through the implementation of personalized "farmer" type sales strategies.Lead a restructuring that resulted in a 20% improvement in operational process times and a 15% increase in accounts receivable management efficiency, positively impacting the customer experience. Show less

Managed key accounts, strengthening customer relationships and expanding the portfolio. Implemented management practices to improve customer retention and satisfaction, exceeding established financial goals.Achievements: Established solid relationships with key clients, achieving 90% retention and a 30% increase in referrals, resulting in the acquisition of 15 new clients per month on average.Achieved first place in sales in two periods due to a focus on customer service and… Show more Managed key accounts, strengthening customer relationships and expanding the portfolio. Implemented management practices to improve customer retention and satisfaction, exceeding established financial goals.Achievements: Established solid relationships with key clients, achieving 90% retention and a 30% increase in referrals, resulting in the acquisition of 15 new clients per month on average.Achieved first place in sales in two periods due to a focus on customer service and efficient operational management. Show less

Led the customer service team, training and coaching new employees, and fostering a customer-centric service culture. Implemented strategies to improve customer satisfaction and loyalty, using iterative feedback and continuous improvement approaches.Achievements: Increased customer satisfaction to 95% through a close and professional approach.Effectively resolved between 90% and 95% of customer complaints, significantly improving the overall perception of service.

Supervised and optimized administrative operations, improving the efficiency of processes that directly impact the customer experience. Led a team of professionals, focusing on efficiency and continuous process improvement.Achievements: Achieved a 30% increase in administrative department efficiency, reducing billing and collection times.

She led the coordination and execution of events and banquets, ensuring high-quality experiences for clients. She was responsible for the entire process, from budget creation to efficient supplier management, while also overseeing the financial aspects of each event, maintaining transparency and compliance in payments.Achievements:Successfully organizing events with up to 250 attendees, achieving a 95% client satisfaction rate, and being recognized for her creativity and… Show more She led the coordination and execution of events and banquets, ensuring high-quality experiences for clients. She was responsible for the entire process, from budget creation to efficient supplier management, while also overseeing the financial aspects of each event, maintaining transparency and compliance in payments.Achievements:Successfully organizing events with up to 250 attendees, achieving a 95% client satisfaction rate, and being recognized for her creativity and meticulousness.Developing efficient budget strategies, achieving a 15% cost reduction without compromising quality and satisfaction in event planning and execution." Show less