Natalia Sanchez Email & Phone Number

Led and executed strategic programs and product launches to maximize performance, customer experience and minimize costs through the implementation of continuous improvement strategies and digital technology solutions.

Orchestrated a comprehensive go-to-market brand activation program to establish best in class practices for planning, executing, and monitoring key brand partnership program success. Drove cross-functional collaboration facilitating key contracts and product launches.

Effectively managed a team and business unit to achieve annual revenue growth including the development and execution of strategies to acquire new private label partnerships. Established best practices for new sales operations procedures, development of new account activation, service metrics, reporting, salesforce, and performance monitoring.

Led and managed service operations for leading manufacturer of stock and custom athletic apparel, marketed to 20,000+ retail organizations. Managed, mentored, and coached a team of 60+ employees and held responsibility for the Customer Service, Fulfillment, and Quality departments. Spearheaded critical cost reduction initiatives improving performance, productivity, and quality.

Managed Customer Service and Shipping departments with 50+ employees. Implemented operational excellence strategies, process improvements, and cross-training programs to enhance productivity and quality. Achieved savings through EDI technology implementation, revitalized recruiting, training, and enhanced strategic account function to grow top-tier accounts.

Effectively managed the Customer Service organization to progressively enhance service to the customer and internal operations. Achieved success by employing effective business management practices and cross- functional leadership. Championed a customer-centric environment that promoted enrichment of the customer experience. Managed the pivot of Customer Service to continuously expand market value through customer loyalty.

Program-managed the implementation of an ERP system and B2B ecommerce website implementation, contributing to $4M+ revenue from a new custom uniform business. Planned, designed, and developed requirements for an ERP system implementation and the first B2B e-commerce website, serving as a Super User and subject matter expert.

Bachelor Of Arts (B.A.), Sociology

Activities and Societies: CSU San Marcos Alumni Association

Project Management & Leadership Certification