Natalia Sanchez Email and Phone Number
As a customer-centric leader with over 15 years of experience, my mission is to drive enrichment to the customer experience through innovative thinking, strategic planning, and effective team leadership. My career has been defined by improving performance and efficiency across various domains and complex business operations.Currently, as the Customer Care Manager at BioLegend, I strive to transform customer service into a strategic value-add center, integrating service excellence with continuous improvement to support biomedical research.I enjoy working closely with teams to enhance business processes, elevate customer service, and drive outstanding results. My approach centers on empowering individuals, streamlining operations, fostering teamwork and collaboration to achieve collective goals. I am passionate about transforming challenges into opportunities for growth and success. I look forward to connecting with professionals who share a commitment to excellence and innovation. Let's connect!Specializations:✪ Customer Service & Customer Experience ✪ Strategic Planning & Cross-Functional Team Leadership✪ Global Business Operations & Product / Sales Cycle Management ✪ Operational Excellence & Continuous Improvement Initiatives✪ Lean Principles / World Class Performance / Lean Start up Methodologies ✪ Program & Project Management
Biolegend
View- Website:
- biolegend.com
- Employees:
- 463
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Customer Care ManagerBiolegend Mar 2024 - Present
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Senior Director Of Commercial OperationsFounder Sport Group — Home Of Badger Sport, Alleson Athletic, Prosphere, Teamwork And Garb Athletics Nov 2022 - Oct 2023Led and executed strategic programs and product launches to maximize performance, customer experience and minimize costs through the implementation of continuous improvement strategies and digital technology solutions. -
Senior Director Of Brand PartnershipsFounder Sport Group — Home Of Badger Sport, Alleson Athletic, Prosphere, Teamwork And Garb Athletics Nov 2020 - Nov 2022Orchestrated a comprehensive go-to-market brand activation program to establish best in class practices for planning, executing, and monitoring key brand partnership program success. Drove cross-functional collaboration facilitating key contracts and product launches.
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Director Of Business DevelopmentFounder Sport Group — Home Of Badger Sport, Alleson Athletic, Prosphere And Garb Athletics Nov 2018 - Nov 2020Effectively managed a team and business unit to achieve annual revenue growth including the development and execution of strategies to acquire new private label partnerships. Established best practices for new sales operations procedures, development of new account activation, service metrics, reporting, salesforce, and performance monitoring.
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Service Operations ManagerFounder Sport Group — Home Of Badger Sport, Alleson Athletic, Prosphere And Garb Athletics Dec 2016 - Nov 2018Led and managed service operations for leading manufacturer of stock and custom athletic apparel, marketed to 20,000+ retail organizations. Managed, mentored, and coached a team of 60+ employees and held responsibility for the Customer Service, Fulfillment, and Quality departments. Spearheaded critical cost reduction initiatives improving performance, productivity, and quality.
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Order Fulfillment ManagerFounder Sport Group — Home Of Badger Sport, Alleson Athletic, Prosphere And Garb Athletics Dec 2015 - Dec 2016Managed Customer Service and Shipping departments with 50+ employees. Implemented operational excellence strategies, process improvements, and cross-training programs to enhance productivity and quality. Achieved savings through EDI technology implementation, revitalized recruiting, training, and enhanced strategic account function to grow top-tier accounts.
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Customer Service ManagerFounder Sport Group — Home Of Badger Sport, Alleson Athletic, Prosphere And Garb Athletics Nov 2011 - Nov 2015Effectively managed the Customer Service organization to progressively enhance service to the customer and internal operations. Achieved success by employing effective business management practices and cross- functional leadership. Championed a customer-centric environment that promoted enrichment of the customer experience. Managed the pivot of Customer Service to continuously expand market value through customer loyalty.
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Erp Implementation / Ecommerce Project ManagerFounder Sport Group — Home Of Badger Sport, Alleson Athletic, Prosphere And Garb Athletics Dec 1999 - Nov 2011Program-managed the implementation of an ERP system and B2B ecommerce website implementation, contributing to $4M+ revenue from a new custom uniform business. Planned, designed, and developed requirements for an ERP system implementation and the first B2B e-commerce website, serving as a Super User and subject matter expert.
Natalia Sanchez Education Details
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Sociology -
Project Management & Leadership Certification
Frequently Asked Questions about Natalia Sanchez
What company does Natalia Sanchez work for?
Natalia Sanchez works for Biolegend
What is Natalia Sanchez's role at the current company?
Natalia Sanchez's current role is Customer Care Manager | Specializing in Customer Service, Team Leadership, and Global Operations | Champion of Lean Practices & Continuous Improvement.
What schools did Natalia Sanchez attend?
Natalia Sanchez attended California State University San Marcos, Sdsu Global Campus.
Who are Natalia Sanchez's colleagues?
Natalia Sanchez's colleagues are Jonathan Seifert, Frederick Barden, Jocelyn Melendez, Whitney Mcgreevy, Nathaniel Haney, Travis Maslanik, Shinichi Inamori.
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Natalia Sanchez
Costa Mesa, Ca -
3tiffany.com, cotyinc.com, gmail.com3 +197349XXXXX
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Natalia Sanchez
San Jose, Ca -
Natalia Sánchez
Professional Dancer | Graphic Designer | Photographer | Marketing | Arts AdministrationBrooklyn, Ny
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