Natalia Stepnova

Natalia Stepnova Email and Phone Number

Chief Operating Officer at Uralsib Bank @ URALSIB Bank
Natalia Stepnova's Location
Moscow, Moscow City, Russia, United States
Natalia Stepnova's Contact Details

Natalia Stepnova work email

Natalia Stepnova personal email

n/a
About Natalia Stepnova

15+ years experience in Banking & Financial Services in Russian & Foreign companies, leading & managing large teams (700+) in a wide range of biz functional support, e-commerce, customer relationship management experience, vendor management, project management, digital services, team management. Passed thru different stages of doing business: start ups, transformations, Business as usual, M&A which made me think strategically with understanding tactics of doing, changing things

Natalia Stepnova's Current Company Details
URALSIB Bank

Uralsib Bank

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Chief Operating Officer at Uralsib Bank
Natalia Stepnova Work Experience Details
  • Uralsib Bank
    Chief Operating Officer
    Uralsib Bank Jan 2023 - Present
    View
  • Bcs Bank
    Chief Operating Officer
    Bcs Bank Feb 2021 - Present
    Москва, Москва, Ru
    View
  • Expobank Llc
    Executive Director
    Expobank Llc Sep 2020 - Present
    Построение цифровой платформы для выдачи и обслуживания займов, выстраивание клиентского пути в новом направлении бизнеса
    View
  • Beeline Russia
    Operating Financial Officer
    Beeline Russia Sep 2019 - Jul 2020
    Moscow, Ru
    Участие во внедрении Digital финансовых проектов: анализ возможностей и подготовительная работа для внедрения
    View
  • Carmoney
    Chief Operating Officer (Transformation Project)
    Carmoney Feb 2019 - Sep 2019
    Лидирование проекта по трансформации бизнеса из Старт-ап в активную фазу повседневного бизнеса, BAU - business as usual (в части операционной части: андеррайтинг, коллекшенз, обслуживание клиентов, СБ, платежные системы и т.д.): вывод массовых функций за пределы Москвы, автоматизация и цифровизация всех процессов обслуживания, перестраивание структуры Оперейшенз, аудит всех функций на предмет соответствия требованиям безопасности бизнеса, внедрение дашбордов в массовых функциях и "удаление" слабых звеньев, а также внедрение новых направлений для поддержания планов развития бизнеса. Участие в подготовке плана стратегического развития бизнеса
  • Touch Bank (Otp Group)
    Chief Operations Officer & Acting General Manager
    Touch Bank (Otp Group) May 2014 - Feb 2019
    Start-up in on-line banking (from zero to fully functioning system)Set up operational processes to support Customers & business (technologies & people) including Contact Center, Telesales, Customer Service, Underwriting, Collection with a new service level approach. Launched own solution for financial product Delivery to door. Implemented unique service principles in the field.Applied innovative tools & applications in building operations. Achieved high level of operation automation to keep low service cost. Customer Behaviour Management (deep segmentation) is place to achieve higher efficiency of operations.Multi channel approach in Customer serviceDigital services implementationP&L management
  • Ge Money Bank
    Chief Operations Officer (Executive), Member Of The Board
    Ge Money Bank Jan 2011 - Mar 2014
    Norwalk, Ct, Us
    Responsible for Customer Service, Telesales, Collections, Underwritting, Security & Fraud preventions, Facilities, Vendor Management, Operational Project office, Optimization
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  • Ge Money Bank
    Collection Leader
    Ge Money Bank Aug 2008 - Dec 2010
    Norwalk, Ct, Us
    Responsible for full cycles of debt collection: from Early to Debt sale (including Field visits)- collections KPIs, delinquency rates, strategies imnplementation, trainings, systems development\upgrade.Report to COO, managing staff of 300+
    View
  • Ge Money
    Head Of Customer Service
    Ge Money Nov 2007 - May 2008
    Norwalk, Ct, Us
    Resposible for Call Center, Back office: Customer Complaint Resolution Process, Archive, Accounts Management, Payment Sys DeptManaging staff of 150+
    View
  • Ge Money Bank
    Head Of Back Office (Part Of Customer Service)
    Ge Money Bank Oct 2003 - Nov 2007
  • Mdm Leasing
    Accountant
    Mdm Leasing Dec 2001 - Sep 2003

Natalia Stepnova Skills

Call Center Vendor Management Underwriting Banking Crm Call Centers Change Management Cross Functional Team Leadership Customer Service Account Management Credit Credit Cards E Commerce Fraud Leadership Financial Services Management Project Management Retail Banking Risk Management Training Relationship Management Operational Risk Sales Customer Relationship Management

Natalia Stepnova Education Details

  • Moscow State Open University (Msou)
    Moscow State Open University (Msou)
    Ecomonics

Frequently Asked Questions about Natalia Stepnova

What company does Natalia Stepnova work for?

Natalia Stepnova works for Uralsib Bank

What is Natalia Stepnova's role at the current company?

Natalia Stepnova's current role is Chief Operating Officer at Uralsib Bank.

What is Natalia Stepnova's email address?

Natalia Stepnova's email address is natalia.stepnova@ge.com

What schools did Natalia Stepnova attend?

Natalia Stepnova attended Moscow State Open University (Msou).

What skills is Natalia Stepnova known for?

Natalia Stepnova has skills like Call Center, Vendor Management, Underwriting, Banking, Crm, Call Centers, Change Management, Cross Functional Team Leadership, Customer Service, Account Management, Credit, Credit Cards.

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