Chief Operating Officer
Current
Jan 2023 - Present
AeroLeads people directory · profile
Natalia Stepnova Email & Phone Number
Chief Operating Officer at Uralsib Bank
at
URALSIB Bank
1 work email found
@ge.com
LinkedIn matched
✓ Verified August 2026
4 data sources
Profile completeness 100%
Current company
Role
Chief Operating Officer at Uralsib Bank
Location
Moscow, Moscow City, United States
Who is Natalia Stepnova? Overview
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Quick answer
Natalia Stepnova is listed as Chief Operating Officer at Uralsib Bank at URALSIB Bank, based in Moscow, Moscow City, United States. AeroLeads shows a work email signal at ge.com and a matched LinkedIn profile for Natalia Stepnova.
Natalia Stepnova previously worked as Chief Operating Officer at Uralsib Bank and Chief Operating Officer at Bcs Bank. Natalia Stepnova holds Specialist (Manager), Ecomonics from Moscow State Open University (Msou).
Company email context
Email format at URALSIB Bank
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{first}.{last}@ge.com
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Profile bio
About Natalia Stepnova
15+ years experience in Banking & Financial Services in Russian & Foreign companies, leading & managing large teams (700+) in a wide range of biz functional support, e-commerce, customer relationship management experience, vendor management, project management, digital services, team management. Passed thru different stages of doing business: start ups, transformations, Business as usual, M&A which made me think strategically with understanding tactics of doing, changing things
Listed skills include Call Center, Vendor Management, Underwriting, Banking, and 21 others.
Current workplace
Natalia Stepnova's current company
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11 roles
Natalia Stepnova work experience
A career timeline built from the work history available for this profile.
Chief Operating Officer
Current
Feb 2021 - Present
Executive Director
CurrentПостроение цифровой платформы для выдачи и обслуживания займов, выстраивание клиентского пути в новом направлении бизнеса
Sep 2020 - Present
Operating Financial Officer
Участие во внедрении Digital финансовых проектов: анализ возможностей и подготовительная работа для внедрения
Sep 2019 - Jul 2020
Chief Operating Officer (Transformation Project)
Carmoney
Лидирование проекта по трансформации бизнеса из Старт-ап в активную фазу повседневного бизнеса, BAU - business as usual (в части операционной части: андеррайтинг, коллекшенз, обслуживание клиентов, СБ, платежные системы и т.д.): вывод массовых функций за пределы Москвы, автоматизация и цифровизация всех процессов обслуживания, перестраивание структуры Оперейшенз, аудит всех функций на предмет соответствия требованиям безопасности бизнеса, внедрение дашбордов в массовых функциях и "удаление" слабых звеньев, а также внедрение новых направлений для поддержания планов развития бизнеса. Участие в подготовке плана стратегического развития бизнеса
Feb 2019 - Sep 2019
Chief Operations Officer & Acting General Manager
Touch Bank (Otp Group)
Start-up in on-line banking (from zero to fully functioning system)Set up operational processes to support Customers & business (technologies & people) including Contact Center, Telesales, Customer Service, Underwriting, Collection with a new service level approach. Launched own solution for financial product Delivery to door. Implemented unique service principles in the field.Applied innovative tools & applications in building operations. Achieved high level of operation automation to keep low service cost. Customer Behaviour Management (deep segmentation) is place to achieve higher efficiency of operations.Multi channel approach in Customer serviceDigital services implementationP&L management
May 2014 - Feb 2019
Chief Operations Officer (Executive), Member Of The Board
Responsible for Customer Service, Telesales, Collections, Underwritting, Security & Fraud preventions, Facilities, Vendor Management, Operational Project office, Optimization
Jan 2011 - Mar 2014
Collection Leader
Responsible for full cycles of debt collection: from Early to Debt sale (including Field visits)- collections KPIs, delinquency rates, strategies imnplementation, trainings, systems development\upgrade.Report to COO, managing staff of 300+
Aug 2008 - Dec 2010
Head Of Customer Service
Resposible for Call Center, Back office: Customer Complaint Resolution Process, Archive, Accounts Management, Payment Sys DeptManaging staff of 150+
Nov 2007 - May 2008
Head Of Back Office (Part Of Customer Service)
Ge Money Bank
Oct 2003 - Nov 2007
Accountant
Mdm Leasing
Dec 2001 - Sep 2003
1 education record
Natalia Stepnova education
-
Moscow State Open University (Msou)
FAQ
Frequently asked questions about Natalia Stepnova
Quick answers generated from the profile data available on this page.
What company does Natalia Stepnova work for?
Natalia Stepnova works for URALSIB Bank.
What is Natalia Stepnova's role at URALSIB Bank?
Natalia Stepnova is listed as Chief Operating Officer at Uralsib Bank at URALSIB Bank.
What is Natalia Stepnova's email address?
AeroLeads has found 1 work email signal at @ge.com for Natalia Stepnova at URALSIB Bank.
Where is Natalia Stepnova based?
Natalia Stepnova is based in Moscow, Moscow City, United States while working with URALSIB Bank.
What companies has Natalia Stepnova worked for?
Natalia Stepnova has worked for Uralsib Bank, Bcs Bank, Expobank Llc, Beeline Russia, and Carmoney.
How can I contact Natalia Stepnova?
You can use AeroLeads to view verified contact signals for Natalia Stepnova at URALSIB Bank, including work email, phone, and LinkedIn data when available.
What schools did Natalia Stepnova attend?
Natalia Stepnova holds Specialist (Manager), Ecomonics from Moscow State Open University (Msou).
What skills is Natalia Stepnova known for?
Natalia Stepnova is listed with skills including Call Center, Vendor Management, Underwriting, Banking, Crm, Call Centers, Change Management, and Cross Functional Team Leadership.
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