Sr. Program Manager
Current- Led cross-functional teams in project conception, planning, and execution phases.- Consulted with clients to understand and convey strategic business objectives.Managed timelines,budgets, and resources to ensure high-quality deliverables.- Developed omni-channel Journey Maps, Experience Maps, and Service Blueprints.- Partnered with designers and developers to create testable concepts and validate hypotheses.- Facilitated design thinking and ideation workshops.Provided mentorship and guidance to projectteams, promoting a professional and positive work environment.