Schedules and supports service department, runs department in manager's absence. Writes detailed maintenance and user manuals, which serve as templates for all machines. Provides customer support via phone, email and occasionally on-site. Organizes training for service engineers. Creates videos and machine procedures for customers. Created first Preinstallation manual for the company.

Assists sales with customer visits, demonstrates machines, performs feasibility tests, customer support, both on-site and remote, with operations and cutting. Revises and helps create social media content, and proofs projects for the marketing group.

Taught over 1000 individuals in multiple classes on operating industrial lasers. Scheduled for an 8-person department for both in-house classes and customer visits on-site. Co-produced with the marketing group product literature, sales videos, and works to improve website and online presence. Continues prior responsibilities described below including technical writer and customer support. * Rewrote and reprogrammed sections of the company’s website using Dreamweaver & HTML to increase SEO and PPC; decreased bounce rate by 8%* Increased average CTR over 40% while reducing cost with Google Adwords* Assists sales in tradeshows including giving presentations * Rewrote the training manual to improve the flow of information* Authored/illustrated PowerPoints for presentations used to teach both customers and internal personnel* Made videos for instruction for both customers and engineers* Reduced cost of main training manual by 28%

Trained and controlled 3 training courses and scheduled all 10 training classes at Mazak. Quoted and explained to customers training for both in-house classes and customer visits on-site. Continued customer support and administrative duties. * Headed project to increase training space 33% and update equipment used* Developed a new format for sales-feasibility projects including a DVD for the customers* Co-created with a team in Japan a sales presentation; gave said presentation at McCormick tradeshow* Traveled and trained at customer’s facilities when needed* Created instructional videos for customers * Redesigned and rewrote the training manual to improve the flow of information and provide a modern, consistent image

Trained students on basic operator course. Troubleshot machine cutting and operation questions on the phone support line and via email. Performed administrative tasks including ordering supplies, typing and proofing documents, and assisting in tradeshows. * Authored and illustrated PowerPoint presentations used to teach both customers and internal personnel* Digitized all hand-written training documents with updated photographs and illustrations* Successfully proposed purchasing additional training simulators increasing training efficiency