Serve as a liaison between the company and clients, handling inquiries and requests promptly.Foster relationships with stakeholders for comprehensive engagement.Monitor account health, addressing concerns to enhance satisfaction and retention.Develop tailored strategies for client objectives and growth.Identify upselling and cross-selling opportunities, driving revenue.Coordinate efforts across departments to ensure successful project execution and service delivery.

Act as the customers advocate and collaborate with internal teams including product management, support, and sales to find and provide the best possible solutions. Ensure that all partners are reached all the controls in a timely manner. Coaching partners on the most important processes to protect and enable Microsoft’s business. Control the population over than 400 partners. An analytical disposition, digging through data, manipulating it in excel. Presentations and trainings for partners.

Responsible for providing professional level of contractual and sales support in the following:• Excellence in managing business relationships, including at the executive level• Contract negotiations with clients• Forecasted operating costs for scheduled projects by strategizing with other departments.

Responsible for providing professional level contractual and project management support to the department in the following areas: contract preparation, financial management, and operations improvement.• Contract draft preparation, negotiations and approval support• Manage and control the processes of the operations department team • Facilitate IT and large deals. • Development and improvement of new commercial products.• Ensure executed financial contracts are booked into system of record, funded and wired in a timely manner.• Financial reporting to the head office

Facilitate large deals with leading telecom companies and system integrators in Russia and EMEA from finance and legal side. Implement new systems in the workflow. Daily and weekly data analysis. • Generate Sales data capture and metrics, corporate reporting on current work and operating projects. (Pipeline, Forecast)• Manage the Lease process to ensure necessary documents are in place and ensure compliance; manage rescheduling and swap/buy out of existing leases.• Attend early stage customer meetings to build relationship, and manage it after the decision on a deal is made.• Maintaining & tracking sales data in Salesforce CRM, including reports and sales analysis• Build relationship with resellers and partners.• Manage operations of key strategic programs.• Act as a focal point of contact for the global sales account managers• Assist with daily Sales Operations tasks in coordination with other departments