Natalia C. Tapia Email & Phone Number

Miami/Fort Lauderdale Area

• Doorstep Delivery is an online restaurant delivery service with over 17 branches that cover 115 cities throughout the United States. Company generates over $20 million in restaurant sales each year.
• Schedule and dispatch drivers to restaurant partners and then to customer using company two way instant messaging system through mobile phone.
• Confer with customers or supervising personnel to address questions, problems, or requests for service or equipment.
• Ensure timely and efficient movement of drivers, according to restaurant orders and delivery time frame expected by customer.
• Making informed decisions and solving problems while identifying the best itinerary for drivers based on knowledge of routes.
• Develop and build teamwork by guiding, directing, and motivating drivers throughout the course of the order process in real time.

Miami/Fort Lauderdale Area

• Office Edge provides customized business solutions via receptionist services, administrative support, office and conference space and mailbox addresses for small businesses and entrepreneurs.
• Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
• Implement corporate or departmental policies, procedures, and service standards in conjunction with management.
• Discuss job performance problems with employees to identify causes and issues and to work on resolving problems.
• Evaluate employees' job performance and conformance to regulations and recommend appropriate personnel action.
• Maintain records pertaining to inventory, personnel, orders, supplies, or machine maintenance.

Miami/Fort Lauderdale Area

• Heart Tango is a speed dating company that specializes in having events in upscale lounges and restaurants in your city.
• Organize registration of event participants.
• Inspect event facilities to ensure that they conform to event requirements.
• Confer with staff at a chosen event site to coordinate details.
• Arrange the availability of audio-visual equipment, displays, and other event needs.
• Negotiate contracts with event managers at prospective locations for food and cocktail specials for attendees.

Opa Locka, FL

• Dyplast Products is the leading manufacturer for mechanical insulation and architectural panel applications in South Florida.
• Manage the client order fulfillment which includes listening skills and timely response to client.
• Accurately record all Quality Incident Reports including first contact, investigation and resolution follow through.
• Collect and process all sample material and literature requests.
• Attend and actively present updates in quarterly Account Review meetings.
• Participate in all team projects and activities as they are assigned.

Irvine, CA

• Autobytel provides automotive dealers with the tools to manage their business and connect them to online customers to increase their online car sales market.
• Track client issues and communicate them to Regional Account Manager.
• Assist in client training, product implementation and issue resolution.
• Place regularly scheduled automotive dealer calls and account reviews.
• Consult with dealership management.
• Perform administrative duties relating to contract administration.

Park Ridge, NJ

• Review insurance policy to determine coverage.
• Prepare insurance claim forms or related documents and review them for completeness.
• Provide customer service, such as limited instructions on proceeding with claims or referrals to auto repair facilities or local contractors.
• Organize or work with detailed office or warehouse records, using computers to enter, access, search or retrieve data.
• Calculate amount of claim.
• Pay small claims.

Warrington College Of Business Administration, Center For Entrepreneurship & Innovation

Masters In College Student Affairs

Bachelor Of Arts (B.A.), History

Activities and Societies: Omega Phi Chi Multicultural Sorority, Inc., Environmental Club