Natalia C. Tapia Email & Phone Number

Miami/Fort Lauderdale Area

Doorstep Delivery is an online restaurant delivery service with over 17 branches that cover 115 cities throughout the United States. Company generates over $20 million in restaurant sales each year.• Schedule and dispatch drivers to restaurant partners and then to customer using company two way instant messaging system through mobile phone. • Confer with customers or supervising personnel to address questions, problems, or requests for service or equipment.• Ensure timely and efficient movement of drivers, according to restaurant orders and delivery time frame expected by customer.• Making informed decisions and solving problems while identifying the best itinerary for drivers based on knowledge of routes. • Develop and build teamwork by guiding, directing, and motivating drivers throughout the course of the order process in real time. • Performing administrative tasks such as maintaining driver and fellow dispatcher schedules, prepare drink reports, summarize daily order totals via excel.• Provide cash-out to drivers at the end of their shift and record totals via excel. • Meet with potential restaurant partners to discuss the benefits of membership by providing quantitative data culminated through marketing analysis.

Miami/Fort Lauderdale Area

Office Edge provides customized business solutions via receptionist services, administrative support, office and conference space and mailbox addresses for small businesses and entrepreneurs. • Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.• Implement corporate or departmental policies, procedures, and service standards in conjunction with management.• Discuss job performance problems with employees to identify causes and issues and to work on resolving problems.• Evaluate employees' job performance and conformance to regulations and recommend appropriate personnel action.• Maintain records pertaining to inventory, personnel, orders, supplies, or machine maintenance.• Prepare and issue work schedules, deadlines, and duty assignments for office or administrative staff.• Research, compile, prepare/ develop, Implement, or evaluate reports, manuals, correspondence, or other information required by management or governmental agencies.• Design, implement, or evaluate staff training and development programs, customer service initiatives, or performance measurement criteria.• Plan for or coordinate office services, such as equipment or supply acquisition or organization, disposal of assets, relocation, parking, maintenance, or security services.• Prepare monthly invoices via Quickbooks.

Miami/Fort Lauderdale Area

Heart Tango is a speed dating company that specializes in having events in upscale lounges and restaurants in your city.• Organize registration of event participants.• Inspect event facilities to ensure that they conform to event requirements.• Confer with staff at a chosen event site to coordinate details.• Arrange the availability of audio-visual equipment, displays, and other event needs.• Negotiate contracts with event managers at prospective locations for food and cocktail specials for attendees. • Conduct post-event evaluations to determine how future events could be improved.• Design and implement social media efforts to publicize events.• Train and supervise new event hostesses.

Opa Locka, Fl

Dyplast Products is the leading manufacturer for mechanical insulation and architectural panel applications in South Florida. • Manage the client order fulfillment which includes listening skills and timely response to client.• Accurately record all Quality Incident Reports including first contact, investigation and resolution follow through.• Collect and process all sample material and literature requests. • Attend and actively present updates in quarterly Account Review meetings.• Participate in all team projects and activities as they are assigned.• Follow up with company Social Media initiative.

Irvine, Ca

Autobytel provides automotive dealers with the tools to manage their business and connect them to online customers to increase their online car sales market.• Track client issues and communicate them to Regional Account Manager.• Assist in client training, product implementation and issue resolution.• Place regularly scheduled automotive dealer calls and account reviews.• Consult with dealership management.• Perform administrative duties relating to contract administration.• Provide technical and inventory support for software.• Assist other Account Managers and Sales Representatives with various aspects of the sales cycle to new and existing clients.

Park Ridge, Nj

• Review insurance policy to determine coverage.• Prepare insurance claim forms or related documents and review them for completeness.• Provide customer service, such as limited instructions on proceeding with claims or referrals to auto repair facilities or local contractors.• Organize or work with detailed office or warehouse records, using computers to enter, access, search or retrieve data.• Calculate amount of claim.• Pay small claims.• Transmit claims for payment or further investigation.• Contact insured or other involved persons to obtain missing information.• Apply insurance rating systems.

Warrington College Of Business Administration, Center For Entrepreneurship & Innovation

Masters In College Student Affairs

Bachelor Of Arts (B.A.), History

Activities and Societies: Omega Phi Chi Multicultural Sorority, Inc., Environmental Club