Natália Da Silva Araújo Email and Phone Number
Hello, I'm Natália da Silva Araújo, a brazilian professional with over 7 years of experience in customer service, sales, post-sales, and market analysis. Currently, I'm residing in Dublin, County Dublin, Ireland.Throughout my career, I've developed significant competencies in customer service, client relationship, sales, team leadership, market research, strategy, and reporting. I have a strong ability to produce and report business management data accurately, as well as communicate effectively with clients, stakeholders, and superiors. Additionally, I have notable skills in identifying business opportunities and partnerships, monitoring customer satisfaction, and resolving issues.I hold an MBA in Strategic and Business Management and a Bachelor's degree in Administration, both from the North University Center (UniNorte). My academic background has provided me with a solid foundation to understand business and develop effective strategies.I'm always seeking new challenges and opportunities to apply my skills and experience. If you're looking for a reliable, dedicated, and results-oriented professional, I'm available for discussions about potential opportunities. Feel free to contact me via my email: natalia1401silva@hotmail.com.
Oxford House College
View- Website:
- oxfordhousecollege.com
- Employees:
- 45
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Study Abroad ProgramOxford House College Mar 2023 - PresentDublin, Condado De Dublin, IrlandaStudy Abroad for English Course.Currently, I am participating in an intensive English language course, focused on enhancing my linguistic abilities. This immersive experience in the local culture and interaction with people from different nationalities has provided a rich exchange of knowledge and perspectives. I am committed to enhancing my English communication and confident that this experience will greatly contribute to my professional career. I am excited to apply these skills to my future projects and challenges.
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Sales ManagerFoto Nascimento Jun 2022 - Feb 2023Manaus, Amazonas, Brasil- Develop sales strategies.- Set goals and monitor sales team performance.- Train and motivate the team for consistent results.- Manage the entire sales cycle.- Conduct market analysis and adjust strategies.- Participate in industry events for promotion.- Build and maintain relationships with key customers.- Monitor customer satisfaction and resolve issues.- Prepare sales reports and analyses.- Keep the team updated on products and trends.- Identify business opportunities and partnerships. -
Post-Sales CoordinatorBraga Veículos Dec 2021 - May 2022Manaus, Amazonas, Brasil- Collect customer feedback on the purchasing experience and use information to improve internal processes.- Respond to customer inquiries, requests, and complaints in a courteous and efficient manner, offering support regarding the purchased vehicle.- Maintain contact with customers after the vehicle purchase to check satisfaction and provide additional assistance.- Identify post-purchase problems or concerns and work on solutions to ensure customer satisfaction.- Handle customer complaints about the vehicle, investigate causes, and find satisfactory solutions.- Propose post-sales improvements for excellent service and buying experience.- Foster a positive relationship, encouraging loyalty and recommendations. -
Market Intelligence AnalystCentro Universitário Fametro Aug 2020 - Nov 2021Manaus, Amazonas, Brasil- Collects and analyzes market and competitor data.- Prepares reports and presentations with strategic insights.- Monitors business trends and opportunities.- Contributes to marketing and sales strategy development.- Conducts customer segmentation studies.- Assists in pricing and product positioning decisions.- Collaborates with internal teams to optimize business decisions. -
Relationship SupervisorUninorte (Centro Universitário Do Norte) Jun 2018 - Jan 2020Manaus E Região, Brasil- Supervise the relationship team, ensuring excellence in internal and external customer service.- Ensure compliance with the relationship department's goals and objectives.- Monitor customer interactions, seeking solutions to issues and ensuring high-quality service.- Develop strategies to enhance customer relationship and improve customer satisfaction.- Conduct analyses and prepare reports on team performance and relationship indicators.- Participate in strategic meetings to align actions and goals with company objectives.- Conduct training and capacity-building for the relationship team.- Interact with other company departments to ensure efficient communication and proper response to customer needs.- Identify opportunities for improvement in relationship processes and propose solutions.🏆 Implementation of sales reports with national recognition. -
Financial AnalystUninorte (Centro Universitário Do Norte) May 2017 - Jun 2018Manaus E Região, Brasil- Prepare and analyze financial statements (balance sheets, income statements, and cash flow statements) to assess the college's financial position.- Process payments, perform bank reconciliations, and ensure accurate handling of billing and receipts within deadlines.- Control college costs, identify cost-saving opportunities, and enhance efficiency.- Manage financial contracts and agreements, ensuring adherence to terms and on-time payments.- Collaborate with internal and external audits, providing necessary documents for verifying financial health.- Monitor scholarship and financial aid programs, ensuring proper resource allocation and compliance.- Generate financial reports for college management, providing data for strategic decision-making.
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Sales Retention AnalystUninorte (Centro Universitário Do Norte) Jun 2016 - May 2017Manaus E Região, Brasil- Post-purchase contact- Problem-solving and concerns identification- Complaints management- Feedback collection- Loyalty programs- Technical support- Contract renewals- Retention indicators monitoring- Customer relationships- Offering additional products/services.
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Sales Planning AssistantUninorte (Centro Universitário Do Norte) Sep 2013 - Jun 2016Manaus E Região, Brasil- Collection and analysis of sales and market data.- Development of sales plans and goals.- Support in defining marketing and sales strategies.- Monitoring of sales and student enrollment performance indicators.- Organization of educational events and fairs.- Lead management and conversion of potential students.- Customer support to provide information about courses and programs.- Analysis of competition in the educational market.- Preparation of sales and student enrollment reports.- Collaboration with other departments of the college for goal alignment.
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Student SupportUninorte (Centro Universitário Do Norte) Jan 2013 - Sep 2013Manaus E Região, Brasil- In-person and telephone assistance to students.- Providing information about courses, enrollments, and academic services.- Assisting in resolving student inquiries and issues.- Recording and updating information in the system.- Referring inquiries to relevant departments.- Providing guidance on academic documents and procedures.
Natália Da Silva Araújo Education Details
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Mba In Strategic And Business Management
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Bachelor'S Degree In Business Administration
Frequently Asked Questions about Natália Da Silva Araújo
What company does Natália Da Silva Araújo work for?
Natália Da Silva Araújo works for Oxford House College
What is Natália Da Silva Araújo's role at the current company?
Natália Da Silva Araújo's current role is Administrative Assistant | Manager Assistant | Customer Service.
What schools did Natália Da Silva Araújo attend?
Natália Da Silva Araújo attended Uninorte (Centro Universitário Do Norte), Uninorte (Centro Universitário Do Norte).
Who are Natália Da Silva Araújo's colleagues?
Natália Da Silva Araújo's colleagues are Alex Dias, Saoudi Ines, Hasan Güçtü, Basak Celik, Robert Konicek, Alexandre Roncada, Dilan Köksal.
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Natália Araújo da Silva
Mãe | Esposa | Membro De Uma Ong | Assistente Jurídico | E Amo Os Doguinhos 💜Poá, Sp -
Natália Araujo da Silva
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Natália Araújo Da Silva
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