Natalia D'Lima Email & Phone Number

St Albans, GB

I manage the Employee Relations Support team, overseeing the team's overall work, driving efficiencies and ensuring the delivery of excellent customer service to our managers and employees.I monitor the team's workload and manage resource to ensure we could meet the demands of the business. I work with senior stakeholders to provide the organisation with.

Leading People Operations ER Support team including managing team resource, running daily reports, leading team meetings and team engagementBuilding strong relationships with team members to ensure an effectively functioning teamDelivering training to team and supporting development of team membersDriving improvements in quality, efficiency and excellent.

During this short term secondment, I managed a team of 13 people, overseeing the team's overall work, driving efficiencies and ensuring the delivery of excellent customer service to our managers and employees.I monitored the team's workload and managed resource to ensure we could meet the demands of the business. I worked with senior stakeholders to.

Driving improvements in quality, efficiency and excellent client service including creating and updating process guides Supporting team members, managers and the wider People team with employee relations, right to work and systems related queriesSupporting Team Leader through leading daily team huddles, team engagement, attending client meetings, managing.

Delivering employee relations administration tasks in a fast-paced environment, including absence reporting, right to work compliance and meeting packs for disciplinaries, appeals, grievances.Experienced at prioritising workload to ensure SLA's are met and quality of work remains highExperience with using Workday, Salesforce and proprietary HRIS - ensuring.

Stevenage, England, United Kingdom

Line manager for two direct reports, providing wellbeing support and guidance. Supporting with strategic initiatives within the team, including global guidance on returning to in-person events and team portfolioMember of the Finance Wellbeing staff working group - promoting financial wellbeing in the organisationMember of the Race and Culture staff working.

Stevenage, England, United Kingdom

Provided volunteer management and support for engineering-based volunteer groups, including induction, budgets, strategic advice and recognition. Provided strategic guidance to support volunteers in creating successful and cost-effective in-person and virtual events. Coordinated staff and volunteers to manage the event through its life cycle.Responsible.

St Albans, United Kingdom

Project managed the fieldwork recruitment and logistics of continuous and ad hoc projects, working on up to 18 projects a week. Created timing plans and recruitment documents and made key fieldwork recruitment and budget decisions. Trained 20+ new starters on this part of the project, as a trusted source of guidance for project set-up. Resourced projects.

St Albans, United Kingdom

Managed the fieldwork section of the company’s biggest NPS tracker, including quality checks and process improvements. Managed other continuous fieldwork projects as well as ad-hoc ones.Organised and ran multiple training sessions both as part of a team and on my own, to train new and existing interviewersOverhauled the training documents for new software.

St Albans, United Kingdom

Proof read hundreds of visits a month, working to tight deadlines. Each report had to be quality checked to ensure it was consistent and appropriately detailed for the client. Developed a quality checking procedure to improve the consistency and quality of the reports. This procedure lowered successful store challenges by 20% on average and was adopted on.

Utilised specialist computer systems to precisely input new product and substitute information ensuring all information was accurate.

A customer facing role, assisting customers and executing transactions. Processed stock and maintained the high standards needed to keep the store looking attractive. Completed Customer Service and Shop Display training.