Natalia Dyer

Natalia Dyer Email and Phone Number

Head of Operations @ The Atlantis Group
Perth, WA, AU
Natalia Dyer's Location
Perth, Western Australia, Australia, Australia
Natalia Dyer's Contact Details

Natalia Dyer personal email

n/a
About Natalia Dyer

A proven people leader with extensive experience of customer service professionals for several iconic brands in Australia. Effectively led groups of over 800 people in unionised environments directly and remotely across multi-sites. Strong operations professional with a passion for putting customers at the heart of decision making.

Natalia Dyer's Current Company Details
The Atlantis Group

The Atlantis Group

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Head of Operations
Perth, WA, AU
Website:
atlantisonline.com.au
Employees:
41
Natalia Dyer Work Experience Details
  • The Atlantis Group
    Head Of Operations
    The Atlantis Group
    Perth, Wa, Au
    View
  • Perth Gymnastics Academy
    Board Member
    Perth Gymnastics Academy Apr 2024 - Present
    Floreat, Western Australia, Au
    View
  • The Atlantis Group
    Head Of Operations
    The Atlantis Group Jul 2023 - Present
    Currambine, Western Australia, Au
    View
  • Arcadia Group
    Chief Operating Officer
    Arcadia Group Oct 2021 - Jul 2023
    Subiaco, Wa, Au
    Responsible for the overall management and strategic direction of Sales, Marketing and Operations including Asset Management for Arcadia Group.
    View
  • Opal Healthcare
    Regional Manager Operational Excellence
    Opal Healthcare May 2021 - Nov 2021
    Sydney Cbd, New South Wales, Au
    View
  • Opal Healthcare
    General Manager
    Opal Healthcare May 2019 - May 2021
    Sydney Cbd, New South Wales, Au
    View
  • Mosaic Community Care
    Volunteer Consultant
    Mosaic Community Care Feb 2021 - Apr 2021
    Jandakot, Western Australia, Au
    Volunteer consultant assisting Mosaic Community Care staff to improve the overall customer experience.
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  • Qantas
    National Manager Cabin Crew Qantas Domestic & Manager Perth Cabin Crew Base
    Qantas Jul 2016 - Jan 2019
    Mascot, Nsw, Au
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  • Qantas
    Manager Cabin Crew Qantas Domestic
    Qantas Jan 2015 - Jan 2019
    Mascot, Nsw, Au
    Responsible for managing and overseeing the Qantas Domestic team of Customer Service Managers and Flight Attendants in Sydney, Adelaide, Melbourne and Perth to ensure customer excellence within Qantas Domestic Pty Limited. Accountable for the ongoing management of the Service Level Agreements between Qantas Airlines and Qantas Domestic Pty Limited.
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  • Qantas
    Manager Airport Customer Experience
    Qantas Jul 2014 - Jan 2015
    Mascot, Nsw, Au
    Responsible for direct accountability for the complete employee relationship of a team of Customer Experience employees. Driving operational excellence in management of Perth Airport's performance. Responsible for the complete Customer Experience portfolio (Cabin Crew base, Lounges and Customer Service).
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  • Qantas
    Service & Performance Manager, Sydney International Cabin Crew
    Qantas Apr 2013 - Jul 2014
    Mascot, Nsw, Au
    Responsible for managing service and performance responsibilities for a team of 280 Onboard Managers and Flight Attendants to deliver an enhanced customer experience as part of the One Service Team.
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  • Transurban
    Manager, Customer Experience
    Transurban Jan 2012 - Apr 2013
    Melbourne, Victoria, Au
    Responsible for delivering the customer experience strategy for BrisConnections whilst identifying creative solutions to deliver world class customer focused initiatives. Provide strategic leadership of both the contact centre and customer service teams.
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  • Rac Wa
    Manager Member Liaison - Nps Project Manager
    Rac Wa Jun 2010 - Aug 2011
    West Perth, Western Australia, Au
    Responsible for managing member feedback received across the organisation and working with internal stakeholders to ensure consistent management of all member interactions.
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  • Westfield
    Concierge Supervisor/Oep Champion
    Westfield Aug 2009 - Jun 2010
    Paris, Idf, Fr
    Responsible for management and training of all frontline customer service staff and customer feedback for shopping centre.
    View

Natalia Dyer Skills

Customer Service Customer Experience Change Management Team Leadership Stakeholder Management Strategy Aviation Performance Management Business Process Improvement Process Improvement Team Building Negotiation Customer Satisfaction Business Strategy Employee Training Coaching Team Management Project Management Call Centers Leadership Project Planning Crm Customer Relations Employee Engagement Leadership Development Complaint Management Problem Solving Training And Development Complaints Management Outsourcing Quality Auditing Social Media Customer Surveys Start Up Environment Management Trends Research Compliance Audits Airport Management Customer Relationship Management Operations Management Airports People Management Contract Negotiation Airlines Commercial Aviation Training Corporate Governance Strategic Planning

Frequently Asked Questions about Natalia Dyer

What company does Natalia Dyer work for?

Natalia Dyer works for The Atlantis Group

What is Natalia Dyer's role at the current company?

Natalia Dyer's current role is Head of Operations.

What is Natalia Dyer's email address?

Natalia Dyer's email address is na****@****ond.com

What skills is Natalia Dyer known for?

Natalia Dyer has skills like Customer Service, Customer Experience, Change Management, Team Leadership, Stakeholder Management, Strategy, Aviation, Performance Management, Business Process Improvement, Process Improvement, Team Building, Negotiation.

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