Natalia Fadeeva, Pmp, Itil Email & Phone Number

Москва, Россия

Moscow, Russia

• Accountable for the IM&T Operations, including Application support, Infrastructure and Telecommunication operations and Infrastructure Projects delivery.• Manage 3 distributed teams of 17 employees and over 30 contractors.• Manage over 20 contracts for services and equipment provisioning, among them contracts with international outsourcing companies like DXC, AT&T, T-Systems, TCS.• Plan and control over $13 Million of annual budget, OPEX and CAPEX.• Manage the distributed over the world infrastructure, including the Hybrid cloud.• Orchestrate Company’s offices migration and expansion.• Participate in the Audit of the Personal Data Protection compliance to the RF Federal Law and EU GDPR.• Participate in the strategy preparation for the Digitalization program.

Saint-Petersburg

• Accountable for delivery of Hosting and Storage insourcing program.• Accountable for SAP HCM upgrade to EHP 6.0.• Managing the team of 7 engineers that provides maintenance and support to back office infrastructure for Hosting and Storage. Over 140 servers, 100TB of storages are under support. • Accountable for delivery of Hosting and Storage services in accordance with SLAs agreed with business.

• Have managed the team of 8 subordinates and 30 contractors that provides support to both front office and back office infrastructure. Over 2,300 active PCs, 140 servers, 300 printers and 50TB of storages are under support. • Was accountable for delivery of Printing, Messaging, Hosting, Storage, Desktop, On-site support and VIP support services in accordance with KPIs agreed with business, 100% of KPI targets are achieved in 2008-2012;• Have interacted with Shell as Sakhalin Energy IT Service Assurance Manager and Business Infrastructure Manager Deputy.• Have planned and controlled $10 Million of annual budget, OPEX and CAPEX.• Have managed material and service contracts with sum ACV over $16.5 Million.• Have managed outsourced IT services provided by HP, T-systems. • Set of cost reduction and operational excellence initiatives with sum effect over 500,000 USD have been implemented (2009 - decrease of active PC number; 2010 – optimisation of storage usage, 2011 – C4C technology implementation; 2012 – OE award for ISSOW kiosk implementation).• Have developed, implemented and optimised IT asset management process.• Have developed IT Infrastructure Projects handover procedure.• Have developed team competences (2 PMP, 7 ITIL foundation and higher).• Was responsible for major infrastructure service related projects: • In 2011 have completed project on information security improvement – re-design of access management system and its implementation;• In 2008 have implemented IT demand management policy, in 2011 updated;• In 2008-2010 Vista and MS office migration project completed with Technical Director acknowledgement;• In 2009, 2011 completed projects of end-of-life PC replacement. Over 1100 PCs are replaced.• Member of IT Leadership team and Emergency response team.

Have aligned Project Management in IT department with Shell Project Delivery Framework;Have completed implementation of SAP Requisition-to-Pay process in IT.

- Have planned the product advertising in accordance with the budget;- Have interacted with the current advertising partners – have negotiated the 20% discount in the biggest of the company advertising channels;- Have searched the new advertising opportunities and they potential efficiency valuation;- Have estimated the completed campaign efficiency, search of the ways to improve ROI.- Have created advertising texts and ideas for graphic ads to launch 3-4 new advertising campaigns per month.

• Web department’s management;- Have built the team of 5 specialists;- Have developed the accounts and planning charts of the department;- Have removed the debts under client departments, have provided the department operations according to the plan;- Have started the client satisfaction valuation, 90% of the clients have noted the improvement of the department QoS;- Have introduced into the practice half-year valuation of the employees work results; - Have coached the new Chief of the department.• Web project’s management and development.- Have managed projects of creation, launching and optimization of the mobile sites penreader.mobi, epocware.mobi via full project lifecycle;- Have developed the structure of the mobile sites penreader.mobi, epocware.mobi;- Have took part in development of the mobile site Data Base structure; - Have prepared requirements specification for the new engine of static sites generation to made possible partial sites generation and to decrease a generation time in 10 times;- Have managed projects of redesign and structure modernization of the web-sites www.penreader.com (over 20000 pages), www.epocware.com (over 70000 pages) via full project lifecycle;- Have managed projects of creation, launching and optimization of the web- sites www.soft4phone.com (about 500000 pages), www.softjava.com (over 50000 pages) via full project lifecycle.

The company is one of the world leaders in development of dictionaries and utilities for smartphones and communicators. I performed full marketing support of Symbian direction:- Have investigated the competitive activity on the market;- Took part in the planning of the new product development; proposed the new product concept, investment was returned in one month and product generated profit for six more months;- Have created product descriptions for the Company web-sites;- Have written and sent newsletters;- Have measured effectiveness of the launched products.

High-Technology Manager, Management

School of Business for Innovation and Strategic Management

Ms, Biophysics