- Support of eBike Flow app in 3rd level support- Active support in app testing (PR, E2E & exploratory testing) of the eBike apps- Contact with development teams to solve customer problems- Optimization of support process and documentation of gained knowledge- Contribution to the satisfaction of end customers and gain deep insights into system and structure

- Support and development of regular and new customers- Representing our premium lifestyle brand as a brand ambassador- Taking orders, serving and cashier activities- Preparation of coffee and tea specialities

- Maintaining the company website through Software application (including HTML coding)- Grouping various technical issues on applications issues used by our customers- Managing the Retail Loyalty Customer Experience- Handling transaction queries, self-serve queries and general loyalty related enquiries- Supporting Data Integrity Management, by embedding right first-time accountability and ownership of Customer data quality inputted at system- Taking ownership for the resolution of Integrated Retail B2C complaints, feedback and compliments, liaising with other service partners as required

Complex customer service

Preparation of hot and cold drinks, customer service

Organisation of leisure games for children, organisation of events for children