Supervisor
Current- Share overall responsibility for branch sales goal attainment with management team; motivate staff; develop in-branch contests, communicate corporate sales incentive programs. Initiate sales to achieve targeted.
- Coach, train, provide work direction and communicate feedback to branch staff; assist in the recruitment and hiring of personnel. Develop and maintain appropriate performance tracking and communicate performance.
- Serve as a resource to all branch personnel when dealing with difficult situations and transactions. Utilize all available sources to resolve problems. Make recommendations to management which may enhance efficiency.
- Maintain security measures and vault requirements established by management. Ensure personnel follow ID guidelines, protecting customer privacy and reduce exposure to losses.
- Ensure branch personnel are trained in policies and procedures, federal and state laws. Maintain audit compliance. Adhere to audit controls to consistently achieve satisfactory audit ratings.
- Schedule staff as necessary to meet customer service needs while minimizing compensation expenses.
Feb 2012 - Present
