Natalia Land Email & Phone Number

Buffalo, Ny, United States

Buffalo, New York

Supervise a team of 10 to 15 employees focused on delivering exemplary client services. Manage daily operations and functions of the organization. Provide ongoing, timely feedback, training, and promotion of equity and empowerment through coaching to a diverse group of staff, resulting in improved performance. Coordinate one-on-one meetings and provide evaluations tocommunicate opportunities for improved performance and service delivery. Collaborate with cross-functional departments and foster a culture of diversity, equity, and inclusion. Consistently implement new processes and procedures to enhance the organization’s efficiency and automation.

Buffalo, Ny

Cultivated long-term relationships with a diverse group of clients. Managed all aspects of the client service renewal cycle, client retention, and ongoing engagement. Partnered with broker and an internal team to launch benefits exchanges for renewal clients

Buffalo, Ny

Applied bilingual fluency to address both English and Spanish-speaking clients’ inquiries. Promptly and diplomatically resolved employee issues, while promoting diversity and inclusion across the organization. Provided comprehensive administrative and executive support by tracking accounts payables, accounts receivables, and preparing various paperwork and documents.

Willis Towers Watson acquired Liazon in 2013

Milpitas, Ca

Fostered a culture of diversity, equity, and inclusion. Served as a trusted advisor to HR business partners in creating employee surveys to gather data for analysis, and development of new training programs. Contributed to new hire orientations, exit interviews, background checks, and employee training.

Santa Clara, Ca

Delivered support to more than 2K employees on topics such as employment law, benefits, and Diversity & Inclusion. Served as liaison between employees and the legal department regarding visas and immigration process. Processed new hire, qualified events, and LOA/FMLA. Maintained comprehensive knowledge of various laws including EEO, Workers’ Compensation, and Unemployment /Disability laws. Managed a complex staffing budget and corporate giving budget of $150K

Bachelor Of Science, Business Administration; Management

Business Administration And Management, General

Education record