Natalia Ramirez Email & Phone Number

Montreal, Quebec, Canada

Act as the key point of contact between FIME and Financial Services customers from Latin America and the Caribbean ensuring the delivery of the appropriate information about certification services and test tools to help customers tailor the best solutions in terms not only of compliance of payment schemes processes but also customer's budget while offering customer service, problem-solving and follow up endeavours as well as interfacing with technical / internal teams to guarantee the smooth performance and completion of projects.

Communicate with customers to provide information about certification services performing various orders processing responsibilities, following up on ongoing projects and responding to customer inquiries. Acting as level 2 support to the Finance department taking care of invoicing all Financial Services as well as being the first level contact to provide information to clients regarding invoices.

Montreal, Quebec, Canada

Coordinate multiple IT projects to be delivered on tight deadlines. Responsible for the planning and scheduling of projects requiring frequent communications with all stakeholders. Contact interface to guide customers regarding company's services / processes to guarantee feasibility of projects with customer specific requirements (including project confidentiality).

Montreal, Canada Area

Coordinate projects for international accounts looking after estimates, client orders, new product development, production, permits, shipment and invoicing of beauty and over-the-counter products dealing with a cross-functional team to be delivered on a fast-paced environment.

Montreal, Canada Area

I have completed this marketing certificate at McGill to enable me to get a more all-round vision of the marketing and sales function.

Montreal, Canada Area

Managed Canadian Top 100 Program in English and French covering the bestselling products of the company and those products in stock to be offered to the most important distributors on a co-op basis. Communicated with customers via e-mail, fax and telephone to promote participation. Managed customers’ database. Supervised layout, distribution and contributed to production.

Montreal, Canada Area

Updated corporate catalog including lay-out, addition of new products, taking product photographs, retouching, editing, revising texts in English and French, preparing files for printing, quoting, checking final proofs, and supervising receipt of printed material.

Medellin, Colombia

Led production of catalogs for a well-known direct-mail company operating in Colombia and many other Latin American countries, and coordinated a team of 6 people.

Medellin, Colombia

Set up as an entrepreneur offering services of print and web design, and obtained long-term contract with one of the biggest dairy companies in Colombia to redesign, update, and maintain their website using Dreamweaver and HTML.

Medellin, Colombia

Inside sales representative of a B2B company. Trained by Kimberly Colombia to sell the company’s high quality printing papers to local and national printing and publishing companies. Coordinated and supervised product quality, inventory, orders, credit arrangements, back orders, invoices, transport, warehousing, delivery, continued follow-up, and monthly reporting to management.

Certificate, Marketing, May 2013

Developed a 5-Year Strategic Marketing Plan for a startup non-profit organization for the capstone course of the Certificate in Marketing..

Dsc, Business, Management, Marketing, And Related Support Services

Dcs, Advertising Graphic Design