Natalia Borges Email and Phone Number

• Analysis of productivity, efficiency and effectiveness indicators of the team through management reports, dashboards and BI• Follow-up with the requesting areas and managers, providing information on the status of the processes and aligning priorities • Be aligned with the business strategies of the customer areas served, monitor and prepare presentation materials to the board and management, in order to enable the monitoring of indicators • Conduct and monitor the KPIs of the area, analyze the indicator reports presenting data in meetings as a report • Responsible for the control and analysis of capex and opex funds of 230 physical stores, ensuring cost reduction • Responsible for the screening, integration, admission and management of young apprentices, ensuring the development of activities • Responsible for the preparation of internal training and manuals according to the demands• Be responsible for the fulfillment of delivery within the SLAs of each customer area • Contract negotiation and management skills • Implementation of an onboarding process in the integration of new employees, and assistance regarding internal policies, values and corporate culture, in addition to monitoring performance expectations • Collecting, analyzing, and interpreting data for reporting, dashboarding, and BI creation, providing insights for strategic decisions • Management of administrative processes, such as posting invoices in SAP and contact with suppliers •Collaborated with the management team to identify training and qualification needs for employees, focusing on skills development • Assistance to internal customers in order to be the point of support and reference • Collaborated with the management team to identify training needs for employees, focusing on the development of essential skills for their roles• Office suite advanced skills, including Excel and Word • Technologies: SAP, Quirius

• Follow-up in the processes of screening resumes and admission of young apprentices • Onboarding and training of young apprentices for internal processes, company culture and internal policies • Responsible for assisting buyers in the purchasing process such as: issuing orders and checking delivery • Responsible for the monthly entry of more than 300 invoices through the SAP tool • Registration of new suppliers and materials • Responsible for the launch and payment of bills• Participation in the implementation of projects such as: BRO (Registration of materials and suppliers) and ERP for automation of utilities• Intermediate office package, including Excel and Word• Technologies: SAP, Quirius

• Training for employees focused on the development of communication techniques with customers and also on the brand's products• Management of 4 new employees in customer support, ensuring effective resolution of the problem • Monitoring and analysis of performance metrics regarding the team's resolutions with customers

Job rotation in HR and financial administrative routines ✓ Admission and dismissal process ✓ Payroll and benefits ✓ Employee service ✓ Control and management of utilities ✓ Control of accounts payable

• Ability to conduct the entire selection process, from screening to hiring: end to end process: alignment and definition of profile with the vacancy manager, vacancy announcements and disclosure, attraction, screening of resumes, selection and interviews)• Monitor the development and training program of young apprentices hired by the program • Conducting compensation studies, proposing new trends and process improvements• Creation of strategies for R&S diversity program • Monitoring of the Performance Cycle and evaluation tools for employees and apprentices• Monitoring of partner institutions in the contracting of large volumes of Apprentices• Resume and LinkedIn analysis • Group dynamics • Creation and maintenance of relationships with educational institutions to attract apprentices. • Monitor the completion of the admission, sending the offer letter and directing the new professional to the company• Support in the implementation of the young apprentice trail project within the company; • Monitoring, control and support of all young apprentices throughout the contract; • Control and analysis of Excel spreadsheets; • Management of recruitment platforms (Gupy, Catho, Infojoos) and screening of resumes.

Unpaid internship in the area of psychology at the Applied Psychology Clinic at Universidade Paulista - UNIP, in the region of Alphaville. ✓ Therapeutic Companion✓ Psychotherapy in the Psychoanalytic approach in care with children, adolescents and adults✓ Psychodiagnosis✓ Creativity Workshop ✓ Health Psychology✓ Organizational psychology