The Student Support team consists of a small team of student advisers and customer service staff who are responsible for accommodation, welfare and support services for students undertaking UNSW Foundation Studies and UNSW Institute of Languages courses. In these roles, I have both managed the Student Support team and assisted my managers in overseeing, co-ordinating, and implementing the provision of support services to international and local students across the business units. Key duties included:• Managed day-to-day activities of the Student Support team, ensuring a customer-focused service delivery• Review and implementation of policy and procedures to ensure best practice and compliance with ESOS legislation• Delivery of seminars, presentations, and workshops to large numbers of students• Updating, managing, and consolidating policies, processes, and procedure manuals for staff• Preparation and co-ordination of a variety of information sessions for students • Managing direct report staff, including conducting staff training and performance reviews• Liaising with key stakeholders in order to ensure a high level of service delivery to students, in addition to reporting to stakeholders at Planning Days and Management Meetings• In consultation with the General Manager, Compliance and Student Management, assisting with the budget constraints and compiling reports• Providing advice and support to agents, individual students and their parents and as required, appropriate referral to other service providers• Managing several projects including compiling and monitoring of questionnaires and collating the relevant responses and feedback• Planning and management of faculty events on behalf of key stakeholders• Updating a variety of presentations, forms and information handouts • Conducting regular interviews / monitoring meetings with students and parents• Relationship maintenance with service providers

I was involved in Assessment Centres and various recruitment projects through Hudson Global Resources and Manpower Services. Some responsibilities included:• Assessing live role-play interactions, group simulations, and written reports for pre-determined behavioural competencies in order to determine candidates’ suitability for specific positions• Preparation of written reports to compile a summary of major behavioural themes• Conducting behaviourally-based interviews, resume screening and reference checking, short-listing candidates, and providing written or verbal feedback for each job application

The Job Related Assessment Unit at RailCorp administered psychometric testing for approximately 10,000 candidates each year, with approximately 2,500 candidates progressing to the Assessment Centre stage. The primary purpose of my role was to provide psychometric testing and assessment services to assist in the selection and development of both external candidates and RailCorp staff. During this time, I also managed the project for the creation of a Policies and Procedures Manual that related to Assessment Centre training and test administration. Duties included:• Administration and scoring of contemporary psychometric tests and questionnaires in both individual and bulk campaign settings (up to 120 candidates per session, two sessions per day)• Responsibility for a portfolio of campaigns, including the design and updating of Assessment Centre activities and other relevant materials• Delivery of Assessment Centres, including being the Lead Assessor on Assessment Centre panels.• Evaluating Assessment Centre activities, such as live role-play interactions and In-Tray exercises, group exercise simulations, verbal presentations, and written reports against pre-determined behavioural competencies in order to determine participant strengths and development areas• Facilitated workshops for Aboriginal students on job interview and Assessment Centre skills• Participation in the integration of data and liaising with other Assessment Centre consultants to ensure consistency and calibrate scores• Provision of feedback for candidates (successful and unsuccessful) on their testing or Assessment Centre performance

I was involved in Assessment Centres and various recruitment projects through Hudson Global Resources and Manpower Services. Some responsibilities included:• Assessing live role-play interactions, group simulations, and written reports for pre-determined behavioural competencies in order to determine candidates’ suitability for specific positions• Preparation of written reports to compile a summary of major behavioural themes• Conducting behaviourally-based interviews, resume screening and reference checking, short-listing candidates, and providing written or verbal feedback for each job application

Responsibilities included:• Conducting telephone interviews / assessments with workplace representatives, injured workers, and healthcare professionals.• Liaising with healthcare professionals, workplace representatives, injured workers, and legal professionals in order to achieve timely return to work outcomes.• Negotiating with above-mentioned stakeholders regarding the provision of information and medical documentation, and actioning client requests within strict legislative time frames.• Responsibility for all aspects of claim assessment, management, finalisation and electronic record keeping within allotted portfolio, and remaining up-to-date with Work Cover, and other injury-management legislation.

Working with clients aged 3-25 years with possible learning difficulties, ADHD, and / or any other social, emotional, behavioural, or developmental difficulties. Responsibilities included: • Administration, scoring, and report writing for adult and child individually administered tests of intelligence and basic skills assessments in order to assess areas of strength and weakness.• Liaising with other psychologists and staff regarding general organisational issues such as client management (and the strategies employed) and workplace procedures (which includes Occupational Health and Safety Issues).

As a provisionally registered Psychologist, I volunteered at this organisation as part of my supervision requirements.Responsibilities included:• Providing individual counselling services for clients seeking therapy. • Co-facilitating group and workshop activities for court-ordered parenting program.• Liaising with other intake workers and therapists regarding general organisational issues such as client management, workplace procedures, and the allocation of appointments.

I employed the Egan, Rogerian, and Solution-Focused Models of Therapy in order to effectively provide telephone counselling for individuals in crisis.