• Brainstorm digital marketing campaign strategies for artists upcoming tours and albumreleases• Assist in creating social media calendars• Create media assets, such as show posters and social banners• Edit photo & video content• Audit artist calendars on websites such as Spotify, BandsInTown, and social platorms• General administrative tasks such as tracking ticket counts, post-show follow up emails,etc.

- Provide exceptional support to faculty members by engaging in active listening to understand facultyconcerns and provide a positive experience- Provide personalized support solutions tailored to faculty’s specific needs- Seamlessly redirect complex questions to the appropriate department for resolution- Record voiceovers on Logic Pro and edit tutorial videos on Final Cut Pro to be posted on Berklee’sofficial Training and Instructional Tech YouTube page

- Provided a positive customer experience with fair, friendly, and courteous service- Resolved customer service complaints, guided them, and provided relevant information- Handled payment transactions with customers, processed returns, and checked products for eligiblereturns