Natalie Antoine Email and Phone Number

The Administrative Assistant, Sales Office Administrator Provide administrative support to the Team Leader and members maintain a high level of professionalismHandling of confidential/sensitive materialsManage travel arrangements; calendar management, prepare and submit expense reports; prepare meeting materials; Create and/or proofread documents and presentation materials; On & Office-site meetings: coordinate conference room scheduling; room set up, catering and audio/visual; Liaise with Legal departments/colleagues to assist with contracts, bids, tenders.Tracking & maintain spreadsheetPost and maintain multiple Staff Meetings.Team Player – work closely with Sales & Office Admins. Maintain small cache of office supplies

Senior Service CoordinatorRespond to a wide variety of complex issues, responsible for confidential coordination and administrative duties for Director of Service & Quality – as well as five (5) Managers. Active member of various committees (Change Agent, Social Committee).Coordinate proper time management, prioritizing service training schedules, track internal/external vacation requestHandle complex, sensitive and confidential information and material with good judgment, discretion and tact; prepare and compose routine correspondence for management's signature♦ Complete a variety of assignments/projects as assigned by director and managersAdvise senior management of administrative issues and concerns, make recommendations to improve policy and procedures and/or resolve problemsCoordinate application process: setting up all new associate’s applications, provide system training and service orientation, collect and maintain scorecard/awards program. Maintain and build rapport with service centersOrder and maintain yearly SWAG/marketing items, technician uniforms and tools/supplies, oversee shipping items to candidatesOrganize and schedule department meetings, functions, summits, team building activities including special events, training, travel arrangements, town halls, lunch and learn and seminarsCapture meeting minutes and deal with correspondence arising from key meetings, ensuring decisions made are communicated to the relevant departments. Develop training manualsLiaise between internal departments to ensure account payments are adhered, process all invoice expenses (invoice coding, payment, credit card billing)Serve as a liaison and communication channel between Director and other divisions/executives/staff/customers, handling follow-up queries not requiring VP supervision/engagementPrepare presentations with PowerPoint for major meetings, town hallsTake-Charge approach that proactively develop ways to improve process and create efficiency

Manage call centre reps, with respect to recruitment, orientate, lead team of 30-40 Customer Service Reps, scheduling, performance evaluations and disciplinary actions. Implement new processes and procedures for improved efficiency and communication. Created learning/development strategies promoting professional development.Met 100% of monthly quotas (between 30-40 reps per month).Account management – typing and preparing applicant forms, data entry processing and client information verification.Responsible for the implementation of new administrative procedures.Generate daily, weekly and monthly reports.Update and manage personal information and database, filing.Client relations coordination - follow up with clients regarding applicant performance, issue, and disciplinary actions.

Accurate processing of freight and other invoices, distribute for Management approval.Respond to claim submissions and or inquires from external ASC’s and dealers.Verification of warranty expiration and accounts.Liaison with Field Service Rep’s, Service Managers and others.Deliver high quality of service to internal and external customers.Coordinate lunches for meetings and training, special events (Holiday party, Team Building events).Perform other duties as requested.Conduct and participate in Job Fairs and presentations.