Natalie Atherton Email and Phone Number

Team leader in the Aeromedical Support Team

I support cross-functional departments in updating processes and preparing PowerPoint presentations for team learning and engagement. I evaluate and analyse the credits/debits in customer records and generating requests for a refund as per the requirements. I create and improve the SSC newsletter, including engaging with the overall SSC.• Evaluated and identified the emerging issues within the SSC teams by developing and conducting an engagement pulse survey while reporting the results to the SLT managers.• Improved the communication process and increased colleague's engagement by 70% by creating and analysing the engagement surveys.• Led and efficiently managed the recruitment assessment centres.

I coordinate with CAA internal/external stakeholders to perform various duties, including infringement coordination for working groups and acting as a secretary as per the requirements. I gather information pertaining to a MOR as well as assisting the management in recruiting new potential candidates.• Notified the pilots on breaching regulations as well as approached aircraft owners and pilots for reports of alleged infringements.• Established and developed effective procedures for a new area of work.

I maintained the overall confidential records as well as coordinated with the diverse teams within the department. I assisted management in sharing the workload and ensured the accuracy of personal and group reconciliation.• Mentored and effectively guided the newly hired staff while spearheading and managing the overall administrative functions and training sessions of medical aviation students.• Supported SARG in delivering offered courses smoothly by overseeing the entire administrative functions.• Resolved complex issues and answering queries within time by contacting the pilots and AME's.

I managed the overall finances and ensured all payments are legal while taking payments for the village center. I executed access control to the village hall along with distributing and logging RFID key fobs. I ensured all decisions taken by the council are accurate and correct against the legislation. I initiated and implemented various projects as well as effectively deal with various stakeholders.• Presented and recommended improvements to the council for the decision-making process by examining and analysing the project.• Organised and managed the overall parish meeting regarding a contentious planning application.• Developed and distributed agendas documents in the meeting as per the requirements.

I updated the website and managed the Mayor's diary and appointments regularly. I completed the annuals accounts by formulating detailed financial reports within the time.• Resolved the complaints/ queries raised by the council and the public by efficiently managing and answering queries within time.• Created and distributed meeting minutes as well as booked and invited relevant stakeholders for meetings.• Instructed and efficiently guided the team to improve individual performance and productivity.• Updated with the legislation while ensuring effective running according to the legislation.

I updated the website and managed the Mayor's diary and appointments regularly. I completed the annuals accounts by formulating detailed financial reports within the time.• Resolved the complaints/ queries raised by the council and the public by efficiently managing and answering queries within time.• Created and distributed meeting minutes as well as booked and invited relevant stakeholders for meetings.• Instructed and efficiently guided the team to improve individual performance and productivity.• Updated with the legislation while ensuring effective running according to the legislation.

Admin assistant to the company book keeper