Responsible for creation and maintaining the professional billing training curriculum for the EpicTogether project. This is a joint effort of installing the Epic application for Columbia University, New York Presbyterian Hospital, and Weill Cornell Medicine. Certified in Epic Professional Billing Administration and Training Curriculum Build.

Facilitate classroom instructor-led trainings and Webinar online trainings of existing and newly hired individuals with all IDX systems and all other applications utilized by the Medical Institution. Coordinate requests for new and existing user profile and security changes with all supporting systems. Create training documentation, materials, and lesson plans. Develop and update training materials. Coordinate scheduling of users training, conferences, and training space. Assist with implementation and testing of new programs and updates of existing applications. Assist with user support during Go-Lives and system upgrades. Assisted with training of Allscripts EHR Program CROWN and initial implementation of application to departments.

Reviewed accounts receivable on a regular basis and perform follow-up on outstanding insurance and patient accounts. Served as liaison for patients regarding insurance and self pay claim issues. Verified and updated patient registration and insurance information. Performed data entry, payment posting, and insurance claim submissions. Identified overpayments on accounts and requested proper refunds. Maintained accounts in collections. Initiated, updated and maintained physician enrollment in insurance companies. Reviewed surgical procedures for proper coding prior to billing for compliance and then entered the charges into the system for billing. Acted as liaison between the department and office of billing compliance. Created monthly reports for billing compliance office of services billed. Created daily and monthly reports on departmental revenue for the business office. Ran monthly account receivable reports for the doctors and met with them as needed. Assisted front end with patient care such as registration, collecting payments, setting patient appointments, answering phone calls, and any other responsibilities assigned. Assisted with precertifications and charge entry of office procedures as needed. Responsible for maintaining full compliance with all regulatory, legal and departmental policies and procedures associates with patient billing and collections.

Assisted providers with patient eligibility, benefits and claim status. Upheld all confidentiality procedures and HIPPA regulations. Interpreted claim processing and communicated processing logic to providers. Sent claims to processors as needed with instructions for incorrect processing issues. Assisted providers with contract problems and took corrective action as needed. Assisted training department in training newly hired employees. Supervisory level provider call backs as needed.