PromotionBalanced needs of multiple clients simultaneously in a fast-paced business environmentBuilt sustainable client relationships on trust by applying excellent communication and interpersonalskillsDelivered a high level of service to clients to both maintain and extend relationships for future businessopportunitiesDealt with clients directly answering questions, handling special needs, ensuring client satisfactionOversaw accountingGenerated monthly statementsWorked on client interfaceMet all daily and monthly client deadlines

Listened to collector phone calls to make sure they were adhering to the FDCPA and HIPAA laws. Would write up collectors who violated these and send them to the collections managers. Created score excel sheets that would show how many violations each employee had weekly, and another sheet that showed them monthly. Collection managers and the CCO would reprimand the collectors if their weekly and monthly violations went over a certain amount.