Natalie Bean Email and Phone Number

• Managed and cataloged a large inventory of devices, including an intake of close to 1000 items at an NDA government facility. • Developed and implemented an efficient system to enhance tracking and organization, while addressing data discrepancies and keeping accurate records to support effective asset management. • Developed a Power BI report that visualized asset movement trends.

• Conducted data analytics and created Power BI reports for sales and asset management, Analyzed the data to provide geographic purchasing trends, manager employee tracking, connected Mobile Device Management (MDM) information to ticketing systems to show asset use, and developed an automated organization chart. Created forms which translated data from technicians to provide clients with a quick insight report. Established SOPs for IT management and deployment, and incident response protocols for HIPAA, GDPR, and third-party compliance.• Managed users using MDM tools, including AirWatch, JAMF, Microsoft Azure, Microsoft Intune, and Microsoft 365 Admin Center. Oversaw network infrastructure with Cisco Meraki and handled general technical issues, such as resolving QuickBooks disruptions, performing AST Server repairs, and configuring Parallels on MacBooks in a multi-OS workplace, often remoting into user devices using ConnectWise Manage.• Developed and delivered cybersecurity training sessions, whilst taking part in training programs such as Apple SEED's AAER Technical Core, Meraki platform training, and Flowgear training.

• C2B Fraud and intellectual property violation prevention, post-review audits, and recovery involving analyzing activity trends and transaction timelines for high visibility and risk clients; aided in the creation of machine learning logic algorithms and behavior classifiers to identify bad actors.• Operated within a stringent SOP, achieving 98% accuracy and quick turnaround times; partnered with Quality/Reporting/Data Science/Operations teams to submit forensic large-scale trends and data-informed preventative initiatives, improving team accuracy and business relations.• Created an information management tool for precise and consistent reports to ease information exchange; applied expertise in quantitative analysis, data mining, and data visualization by testing and maintaining data infrastructure (data pipelines, reports, dashboards, and alerts).• Member of an incubator team that evaluated internal tools and practices, communicating necessary UX/UI improvements and tool functions to develop cross-functional investigation practices.

• Strengthened APIs by identifying and reporting functional failures and non-compliance, ensuring alignment with GDPR, partnership standards, federal regulations and transaction guidelines, and other legal frameworks / standards, dependent on application type and nation of origin. Evaluated 500+ developer applications globally for compliance across multiple platforms. These tests required a multimarket understanding both of technical development and legal practices.• Developed and led a Scrum team in testing business logic adjustments. Transformed a note-taking application into an automated multibranch decision-making tool, streamlining a stringent SOP, identifying trends, and pinpointing tickets for automation—significantly reducing project work time. Recommended and implemented improvements to internal processes and workflows, and reduced errors by keeping colleagues informed of recent adjustments

• Provided technical support and bug reporting for all game titles of a popular NDA developer, across multiple gaming systems using internal tools, external platforms such as Zendesk and Slack, along with diagnostic tools (DxDiag, MsInfo, Pathping) to resolve customer network, hardware, and software issues. • Developed expertise in diagnosing recurring game-related issues and devising workarounds for new problems, including those not covered in existing FAQ documentation. Functioned as the final escalation point for unresolved issues before they were sent to the client. Managed an average of 7 support tickets per hour and 3 live chats simultaneously, developing macros to streamline responses and reduce ticket resolution time for other agents.• Virtually trained a team of 15 agents during the COVID-19 pandemic to handle individual support tickets within two days of a major game launch, which coincided with new hardware releases in the market. Provided comprehensive training notes to supervisors, contributing to overall team knowledge, and improving the support processes, ensuring that agents were well-equipped to manage a wide range of customer inquiries.

• Designed and executed social events to engage UTSA students, leading event teams and integrating their strengths into marketing strategies while writing comprehensive planning and response reports.• Managed social media profiles for the Store, running successful long-term and seasonal outreach campaigns, and designed virtual and print media for campaigns, utilizing a mixture of vector and pixel images while working with RGB HEX and CMYK color schemes, all in adherence to Store and UTSA policy.• Provided technical support by troubleshooting hardware and software issues for computers, printers, and other technology, including shadowing the repair of the network rack.• Adapted to additional responsibilities during COVID-19, including inventory management, order picking, and stocking, to ensure efficient back-room operations.

• Advised in Beta and Alpha modifications to incur 1k downloads during the first week of release. • After researching the market, petitioned to create a tutorial mode and free version of CalcuLASER for customers to try out, with the CalcuLASER paid version sales skyrocketing after suggested adjustments. • Constructed and interacted with focus groups at key times during testing stages of CalcuLASER to make sure core audiences were being targeted correctly. • Devised a mobile marketing and monetization strategy to further engage customers before and since launch. • Generated and oversaw social media profiles for Optical Delusion Entertainment and replied to customer emails to bridge the gap in communication and outreach between customers and Optical Delusion Entertainment. • Established credibility with clients and formed a friendly rapport to further client and company trust.

• Accessed orders from delivery websites (yelp, grubhub, beyondmenu, favor, doordash) and answered calls whilst serving inhouse customers. • Fixed technical difficulties in a timely manner and optimized the front and back end of the restaurant minimizing wasted time.• Managed the restaurant during owner absences, organized order preparation based on demand, and trained new staff. • Adapted to a well-rounded role of being the waitress, delivery staff, kitchen staff, and host.• Created promotional material using Photoshop for new dishes and deals

• Engineered new marketing and sales techniques in order to increase sales and closed with forty or more customers daily.• Created photos using a Nikon D600 DLSR camera, modified photos in Photoshop and Lightroom, and professionally printed and framed photographs for patrons of Casa Rio, Republic of Texas, Maria Mia, The Original Mexican Restaurant, Lone Star Café, Café Ole, El Bucanero Blanco, El Bucanero Embassy, La Hacienda Vallarta, and Viola’s Ventanas. • Upkept a concise inventory of all merchandise and kept detailed reports on sales.

• Transcribed Cristal Glangchai’s (VentureLab CEO), interviews with top female entrepreneurs and CEO’s for Glangshai’s book VentureGirls: Raising Girls to Be Tomorrow’s Leaders ( ISBN-13:9780062697561)• Constructed a template to organize transcriptions emphasizing important information stated during interviews, and when aforementioned important step or information happened with the interviewee’s career.

• Interned at Duffy Rafferty Communications to learn Advertisement and Marketing skills • Assisted the Digital Media Manager, creating promotional material for clients.