- Master in storytelling and wine education, guiding guests on dishes and 60+ wines.- Create and manage content for CLT Sixty Vines' social media pages.- Enhanced guest experience through personalized recommendations and attentive service.- Surpasses expectations by not only adhering to the social media calendar but also creating innovative, engaging content that has significantly boosted follower engagement.- Develops and executes brand activations that align with social media strategies, driving engagement and increasing brand visibility.

As the Director of Event Sales, my primary responsibility is to drive bookings across various sectors, including individual, social, corporate, and tournament events at the Club. I am accountable for achieving measurable sales results against predetermined annual goals and budgets. This involves working closely with clients to outline event details and coordinating with staff for seamless implementation. Additionally, I am tasked with maximizing revenue opportunities to meet or exceed the Club's financial objectives while maintaining its prestigious image within the community.Essential Duties and Responsibilities:- Achieve sales and profit goals for catering, events, and golf outing operations.- Conduct outbound sales efforts through networking, business association functions, referrals, and lead generation.- Establish and maintain an events/outing prospect database, tracking all communications and activities.- Create comprehensive banquet event order sheets to communicate event details to the team.- Collaborate with the General Manager and F&B Manager to determine selling prices and menus for catered events/outings. - Participate in community activities to enhance the Club's local presence.- Regularly evaluate services to enhance the quality of catered events.- Conduct tastings for weddings to ensure client satisfaction.

Offline Media Inc is a members-only restaurant club. Offline helps thousands of paying members try something new in their city every month, while helping our curated network of local business partners acquire passionate new customers.- Responsible for entire event process from planning to post-event reports- Created event invites using software programs including CIO, Mailchimp, and Typeform- Managed and oversaw the performance of four event leads - Managed and executed multiple events simultaneously with a guest list of 25–250- Obtained successful member ratings of 4.7/5 for events- Negotiated contracts with event partners to boost market revenue - Led pre-event photoshoots and produced social media material to boost event sales

During my time at Zipcar, I was working on the “Flexcar” project that soon became its own entity. I was promoted to the Lead Trainer position. - Skilled at facilitating Virtual Flexcar trainings for new hires, existing agents, and Supervisors when needed.- Administers regular performance audits of Training and knowledge management to prevent knowledge gaps and identify key resources needed for success.- Assisted in developing the Learning & Development Program from the onboarding process to the built out curriculum for over 50+ new hires.-Managed knowledge management system by documenting and updating SOPs on a daily basis- Catered to multiple trainers’ learning styles by creating training materials such as Powerpoints, Lessonly’s, Iorad’s, and self-guided activities to ensure a successful new hire onboarding experience. - Created and implemented four End of Training Assessments to test training knowledge and enhance ongoing learningAccomplishments: Created and implemented the Registration Coordinator role to cater to company needs at that time Manages and schedules all Happy Hours as well as coordinates team members to help run each activity every other weekBuilt the Self-Care Focus Program each month to allow agents to feel welcome and get involved more as a teamFlexstar of the Month for February 2022

A car-sharing company that provides automobile reservations to its members, billable by the minute, hour, or day; members may have to pay a monthly or annual membership fee in addition to car reservation charges.- Help build a pilot program, Flexcar, from the bottom up in both training and operations starting from 500 cars to 900+ in inventory - Identifies proactive measures to create procedures and strategies as well as analyzes operational lapses that result in member impact- Embodies Care Team Values by leading with a positive attitude, showing appreciation to other team members, and providing an all-around better experience for new hires as well as existing agents. - Acted as the Registration Coordinator by managing several registration projects such as email communication, follow-up calls & administering registration copies to upwards of 270+ customers at a time.

Urban Italian fine dining restaurant located in White Lake, MI- Maintained proficient knowledge of menu items and daily specials as well as communicated with the back of the house on allergies and special requests- Consistently exceeded sale goals by effectively upselling beverages and specials- Demonstrated impeccable customer service to ensure guest satisfaction

An independent contractor through Fur Baby Comfort and Care.- Demonstrated a high level of customer service with clients to ensure their pets get the care they need- Proficient knowledge of each pet's routine and care including but not limited to administrating medications, walking, feeding the animals- Pet Care Certified

Event and rental company that works alongside vendors and venues in both the Grand Rapids and Holland areas. - Responded to customer calls, emails, and inquiries about event needs- Designed floor plans, created quotes, and provided product recommendations for customers - Built and maintained strong customer relationships in order to increase top-line revenue for the company

The Make-A-Wish is a 501c nonprofit organization founded in the United States that creates life-changing wishes for children with critical illnesses.- Managed both Birthday & Wishaversary programs- Corresponded with Wish Kid families to ensure needs are met- Collaborated with event coordinators to create and send out material for third party events- Advanced skills in software programs such as Raiser’s Edge & Salesforce

Seasonally, I worked at Egypt Valley Country Club as a server in both the clubs restaurant and for events. This is truly the job that brought me into wanting to work in hospitality and events. With this position, I was able to acquire the highest quality of customer service and proper country club etiquette through their training process.- Coordinated with other staff members in maximizing guest satisfaction and operational success- Effectively communicated with kitchen staff regarding customer allergies, dietary needs, and other special requests-Checked in with management to perform any additional stock and set-up duties needed for that week

National Heritage Academies manages all 88 charter schools' needs. Being an intern in the Special Events department, my specific team was responsible for planning the Annual Leadership Summit that has been occurring for 11+ years. I assisted in many large projects over the course of this internship and put in charge of several side tasks such as:• Managed 35 volunteers over the course of the Summit week ensuring they were well trained• Coordinated Principal Prep Academy Dinner at The Loft at Luna with 36 guests for dinner, drinks, set up, and preparation for the event• Assigned to 15+ breakout sessions while ordering materials, printing participant guides, and gathering items for each separate session and executing them for the presenters• Analyzed and gathered flight data and ground transportation for 150+ participants

Specializes in wedding planning but welcomes any special event to coordinate- Assisted and attended the day-of coordination to ensure customer satisfaction- Created materials such as BEO’s and timelines for meetings with planners and clients - Managed all social media forums to gain customer engagement

This Banquet server position was one job but expanded to two locations that I worked closely in distance to each other. This was my first job in Hospitality. - Responsible for setting up for events such as banquets, outings, weddings, and parties - Served food and beverages as well as fulfilling each client's needs. - Worked in a team to get these tasks done and at the end of each shift, there would be a cleanup period which included taking down event setups and flipping them for the next event