Supervise, recruit, train, develop, coach and communicate with all personnel and managers as well as assess performance; Handle escalated customer correspondences with the goal of leaving a positive customer experience; Order supplies for department use; Keep inventory updated and stock rotated; Process, package, and ship customer orders; Correspond with customers via mail, phone, or internet; Delegate department duties proficiently; Developed and oversaw Customer Service policies and procedures to improve customer satisfaction; Employ active listening skills to determine client’s desires in order to ensure client satisfaction; Extensive data entry with high attention to detail; Shared customer feedback with other departments to improve future products