• Process accessorial requests submitted by carriers timely using a complex verification process.• Support the freight pay team with open accessorial items on carriers’ accounts.• Perform weekly audits.• Trains and assists the accessorial team members as needed.• Manages the audit process by conducting a weekly audit and address findings and offers solutions.• Execute monthly reporting.• Delegate daily responsibilities to other coordinators.• Participate in projects and share outs to stakeholders.• Serve as back-up to other teammates to provide coverage for teammates’ time off or in times of increased workloads.• Work to deliver day to day objective to ensure KPI’s are met and are trending in the right direction, including productivity, audit and compliance, etc. • Participate in the monthly operational review by providing updates on productivity and compliance measures.

Order parts as needed and maintain existing inventory for the repair shopDirect and schedule the activities of all shop employeesEstablish and maintain good working relationships with customersProcess incoming repairs and enter work orders into the computer systemCoordinate with mechanics to ensure they have everything needed to efficiently work on all equipmentWrite up final paperwork when repairs are completed and notify customersPeriodic filing and other various office duties as required

Responsible for researching delinquent accounts by performing skip trace for new places of employment, properties, phone numbers, unclaimed fundsRun Bank Searches through CLV softwareCall consumers to verify identification with probing questions and update relevant informationRegularly update collectors with information regarding delinquent accounts

Audit warehouse inventoryPull, pack and ship orders Organize stock and maintain inventoriesInspect return goods for defects or damages and issue creditVarious administrative dutiesCustomer service

Worked with Human Resources, verified education and employments, Maintained a high level of confidentiality at all times, Conducted criminal searches

Built and maintained strong relationships with clients, Verified employment and education both nationally and internationally, fingerprinted, Prepared and executed client reports.