DUTIES:  Coordinating sales, purchasing & distribution. Overseeing branch stock levels through conducting weekly stock takes. Rotating stock on a regular basis. Managing the daily activities of the branch. Enforcing the company’s policies, principles and procedures. Reviewing and improving operating procedures. Providing excellent service to customers. Managing all aspects of sales for the Branch. Compiling reports for use in operational forecasting. Maintaining accurate administrative, filing and record keeping systems. Organizing the property maintenance and cleanliness of the branch. Enhancing awareness of the company branch and brand. Liaising with the Owner to develop innovative marketing strategies. Assisting the Owner with appointments and travel arrangements. Involved in the preparation of management reports. Involved in negotiating pricing as well as contracts.

DUTIES:  Co-ordinated schedules, appointments and bookings for the Owner. Organized the office layout and ordered stationery and equipment. Organized office operations and procedures. Planned, organized and managed company activities and events. Assisted the Owner with staff recruitment & selection. Liaised with the Owner to develop innovative marketing strategies. Oversaw branch stock levels through conducting weekly stock takes. Controlled expenses and prepared expense reports (basic book keeping and financial management).  Managed day to day operations of the office. Ensured filing systems were maintained and current. Handled customer enquiries and complaints. Assisted with Telesales where needed.

DUTIES:  Coordinated schedules, appointments and bookings for the Owner. Organized office operations and procedures.  Oversaw branch stock levels through conducting weekly stock takes. Assisted with ordering of new stock and maintaining the inventories. Labelled and updated the company’s data base with new stock items. Maintained accurate administrative, filing and record keeping systems. Assisted with basic book keeping and financial management - (Preparation for bookkeeper and auditors). Managed day to day operations of the office. Assisted with sales where necessary. Prepared daily deposits for all takings.

DUTIES:  Led site visits and pre-event meetings with clients to discuss their event requirements.  Synchronized all necessary departments to ensure all set ups and activities were executed in a timely manner. Responsible for revenue generation and encouraging repeat business. Developing, implementing and managing events. Liaising with clients on a high level. Overseeing procurement of catering, audiovisual, security and rental needs. Maintaining a calendar of events for effective long term planning and management. Negotiating contracts and pricing. Managed key accounts.

DUTIES:  Tailored events according to personal tastes and budgets of clients, managing and exceeding expectations. Negotiated and booked venue space, transportation, hotel rooms, food and beverage requirements, audio visual equipment, entertainment etc.  Worked with the clients to guide them through the event details and served as their personal coordinator throughout the entire planning process and event.  Planned and coordinated menu’s, set up details, rentals and specifics with the client and hotel staff members. Negotiated contracts and pricing. Managed key accounts Assisted the Revenue Manager with generating forecasting reports for upcoming groups & events.

DUTIES: Processing of all reservation requests, changes and cancellations received by phone, fax and mail. Identifying group and individual reservation needs. Oversee accuracy of room blocks and reservations. Input group rooming lists using reservation systems. Set up of proper billing accounts according to accounting policies. Accommodate and document special requests. Assisted the Revenue Manager with generating forecasting reports for upcoming groups. Managed key accounts.  Negotiated contracts and pricing. Attended front office meetings to update hotel staff on group requirements and details.

DUTIES: Managed and prepared daily reservations. Provided all requested information including space availability, pricing, discounts and general information to callers while attempting to close all calls by utilizing proper selling techniques. Analyzed data to determine availability and rates. Entered reservations into the property management system both completely and accurately. Produced and sent letters of confirmation and other well written correspondence. Resolved guest concerns or complaints in a timely, courteous and professional manner. Initiated and organized reservations billing while appropriately handling cancellations.