Natalie Boyd Email & Phone Number

United States

Bridgewater, Massachusetts, United States

Hingham, Massachusetts, United States

• Advise members of policy, benefit, and claim information• Provide members and providers with exceptional customer service, taking necessary action to resolve their inquiries in a timely manner• Utilize the BCBSMA computer system and the Federal Employee Program national system• Investigate and resolve member and provider inquiries through correspondence, use of resources and effective research• Verify benefits, eligibility and prior authorizations for medical and dental providers• Resolve dental claim inquiries

Remote

• Call contacts of newly diagnosed patients.• Communicate with contacts in a professional and empathetic manner.• Collect and record information on symptoms and contacts.• Provide contacts with approved information about Massachusetts quarantine procedures, and if appropriate, refer them to testing according to protocol and/or to a COVID-19 Care Resource Coordinator for social resources.• Check in with contact throughout entire isolation/quarantine period.

Middleboro, Massachusetts, United States

• Greeting patients, collecting co pays, obtaining and processing insurance information. • Scheduling appointments in an accurate manner. • Filing and maintaining medical records in organized and secure regulations. • Answer and respond to multiple telephone calls with professional etiquette.

Foxborough (Foxboro), Massachusetts, United States

• Assist a staff of 30 people to ease their claims management• Run the check process, including working in people soft financials daily to ensure all checks are printed properly• Obtain subrogation files from PIP team, connect with bodily injury adjuster of adverse company and work to recover over $400K in medical expenses• Organize file room of over 75,000 closed claims and facilitate obtaining closed files for adjusters• Document claims for all checks and mailed along with closed claims that were sent to other ELCO offices.• Documented and filed claims received from other ELCO's• Sorting, stamping and timely delivering of all incoming mail, checks and faxes• Efficient use of Microsoft office products as well as ICE system• Research miscellaneous mailed items for appropriate filing and distribution• Displays positive and professional telephone etiquette

Cpc Physician Based Medical Coding

Prerequisites: Medical terminology and human anatomy

Bachelor'S Degree, Business

Associate'S Degree, Liberal Arts And Sciences/Liberal Studies