Natalie Boyes Email & Phone Number

Leeds, England, United Kingdom

Leeds, United Kingdom

While working for a one of the world's largest law firms I have been involved with:• Incident Progression • PC and Laptop Rebuilds • AcitivID Token Management • BES - setting up Blackberry's, Xen Mobile - Setting up Native email and Management of iPhones • AMS management • Software deployments to Laptops and PC's through SCCM • Administration work in Bighand • Managing Exchange - Mailbox creating and managing permissions, Creation of DL lists • Printer Set ups and Printer Managements • Active Directory Security Group Creations • Assisting with Projects and helping with the project teams • Filesite - Permission management and workspace management • Elevated Command Prompt -CMD Admin Console • Apple iPhone set up and App deployment• Cloud Working • SharePoint edits and page creation/maintenance • Cisco VPN Support, • Back up tapes, • Network PatchingWhile at DLA Piper I have been given the opportunity to spend time supporting other departments in IT. I have worked as Part of the User Admin Team which involved the creation of Windows accounts and as well as AD groups and Mail Exchange Accounts, Distribution Lists and Deletion of accounts, and Mailbox access requests. I have also had the opportunity to work alongside the Project team and support the Cisco Telephony and Lync 2010 Deployment to all UK Sites. As well as the opportunity to work with project team on the Mobile Phone roll out around the UK at DLA Piper's main office sites - this involved setting up Blackberry's, Apple iPhones and Windows phones - Making sure that they were configured correctly to the user's needs and had the correct work related apps/emails all installed on there.

Incident progression Generic and individual account creation of NHS Mail accounts, Maintain and Managing NHS Mail accounts Setting up RSA tokens and PIN and Safenet Remote log on set up and account creating Managing change Requests User account creation/deletion and password resets on Active Directory Ordering of equipment needed for users Working closely with the technical team and 3rd party suppliersSupporting Windows 2000 – 2010 Working with Microsoft office 2003Assisting with User Acceptance Testing as part of the Service Now roll out within the Service DeskHelping Support the migration for remote log in and Mobile phones Presentation console server – Shadowing users iPad Support - Airwatch Cisco CCM Admin.

Leeds, West Yorkshire, England

Incident progression Providing support to customers - both technical and administrative Logging faults both through email and the telephone - in response to customer reports, and monitoring station alerts Active Directory - User account creation/deletion/access and password resets Running SQL's Oracle Knowledge Citrix interface knowledge and experience. Maintaining information and updates within the service desk tool providing desktop support Producing daily reports using Crystal reporter

Providing first line support Managing PACS/RIS, Rio, SystemOne systems for the NHS ITIL trained Prioritising faults as they are reported and Maintaining information and updates within the service desk tool Providing desktop support management of users and accounts and process request for creation changes and removal Producing daily reports - to track progress against SLAsProviding support for the Project Team - both technically and administratively Using Windows operating system and MS Office suite of programs