Duties:• providing help and advice to customers using my organisation's products or services;• communicating courteously with customers by telephone, email, letter and face to face;• investigating and solving customers' problems, which may be complex or long-standing problems that have been passed on by customer service assistants;• handling customer complaints or any major incidents• keeping accurate records of discussions or correspondence with customers;• analysing… Show more Duties:• providing help and advice to customers using my organisation's products or services;• communicating courteously with customers by telephone, email, letter and face to face;• investigating and solving customers' problems, which may be complex or long-standing problems that have been passed on by customer service assistants;• handling customer complaints or any major incidents• keeping accurate records of discussions or correspondence with customers;• analysing statistics or other data to determine the level of customer service that my organisation is providing;• producing written information for customers, often involving use of computer packages/software;• developing customer service procedures, policies and standards for my organisation or department;• meeting with other managers to discuss possible improvements to customer service;• being involved in staff recruitment and appraisals;• training staff to deliver a high standard of customer service;• leading or supervising a team of customer service staff;• learning about my organisation's products or services and keeping up to date with changes;• keeping ahead of developments in the transport and logistics industry by reading relevant journals and correspondence and attending meetings • perform regular client maintenance and visits to the clients locations• travel interstate to service clients and maintain a good rapport by providing face to face contact• manage and maintain a portfolio of clients/customers servicing their needs from a basic request to a high demand request and ensuring a result is achieved• analyse a client’s current freight usages and determine the best supplier and the best fit for the client depending on price and service performance• make contact with and negotiate freight rates with supplies or incumbents for domestic and international freight• assist clients with overall operational planning and implementation Show less