Natalie Burrow Email & Phone Number

Gloucester, England, United Kingdom

Gloucester, United Kingdom

Defending and negotiating a portfolio of litigated bent metal and personal injury claims to a high-quality standard.

Cheltenham

- Managing a complex motor claims caseload of credit hire and personal injury (MOJ & Non MOJ) claims (up to £100,000).- Cheque Approval Authority up to £50,000- Completing internal audits, focusing on leakage and best practice enhancements- Supporting colleagues with development through coaching- Setting clear goals & objectives and monitoring performance - Providing efficient telephone service to customers- Supporting the delivery of cost control initiatives across the department, whilst maximising customer retention.- Assisting Team Leaders and Business Delivery Manager with daily activities- Supporting the culture of continuous improvement by driving LEAN initiatives- Representing the company externally

Cheltenham

- Managing a complex motor claims caseload of credit hire and personal injury (MOJ & Non MOJ) claims (up to £50,000).- Cheque Approval Authority up to £10,000- Supporting colleagues with development through coaching- Setting clear goals & objectives and monitoring performance - Providing efficient telephone service to customers- Supporting the delivery of cost control initiatives across the department, whilst maximising customer retention.- Assisting Team Leaders and Business Delivery Manager with daily activities- Supporting the culture of continuous improvement by driving LEAN initiatives- Representing the company externally

Cheltenham

Managed a case load of mid range motor claims. Achieved claims expenditure, claims lifecycle and productivity targets, whilst providing a high level of customer service

Cheltenham

Managed a non-complex claims caseload. Achieved claims expenditure, claims lifecycle and productivity targets, whilst providing a high level of customer service.

Cheltenham

Provided administrative support to the Motor Claims Department. Ensured all tasks were completed accurately and all incoming work was maintained within departmental operating standards whilst maintaining a high level of customer service.

Fareham

User Acceptance Testing of developing claims system