Natalie Chapman Email and Phone Number

A strategic, passionate and result-oriented senior manager with extensive experience in all facets of customer operations in highly demanding and changing commercial, customer, and sales focussed environments. Expertise in leading change and the management of customer focused operational teams including extensive process design. Creative and innovative multi site people leader with excellent relationship building skills coupled with the ability to always find a solution. Experienced in building and maintaining a motivated team environment while exceeding aggressive service, cost and revenue targets. Extensive contact centre experience including integration of acquisitions and joint ventures, as well the ability to manage all operational areas of projects tailored to the specific needs of the business, customer and timeline for delivery.Specialties include; Passionate customer advocate, people leadership, change management, transformation, operational project management, staff engagement, process design, redesign and improvement