• Implemented Customer Success Plans utilizing a standard customer lifecycle of get, use, pay and renewal of voice and network solutions.• Leveraged and managed customer metrics including credits, disconnects, orders, churn, propensity scores in order to maintain the health of a customer account.• Recognized a potential opportunity for expansion and asked appropriate questions to further qualify the opportunity, partnering closely with sales.• Evaluated customer adoption of portal usage, network knowledge, and template usage in order to recommend and educate the customer in using services provided to them.• Acted as expert in various products, including managed IT services, fiber-optic Internet, SD-WAN, MPLS, Ethernet, security, UCaaS, SaaS, and various other technologies.

• Acted as expert in various products, including managed IT services, fiber-optic Internet, SD-WAN, MPLS, Ethernet, security, UCaaS, SaaS, and various other technologies. • Utilized strong communication skills and expert organizational skills to manage complex networks and make recommendations for maximum efficiency.• Served as expert in telecommunications billing and frequently resolved complex billing issues. • Exceeded customer expectations as ultimate trusted adviser for multiple designated companies throughout their service.• Achieved 106% of sales quota in 2022 and closed a record 3rd quarter contract of $49,000 per month.

* Achieved ranking at 300% of sales goals in year as sales rep.* Provided client management for accounts in Montana and Idaho to exceed monthly quota of $28,000 per month and retain/managed base of customers with total base revenue of $336,000 per year.* Held responsibility for retention quota of $12,000 per year, and exceeded by retaining over $140,000 worth of business in 2019.* Acted as subject matter expert for POTS lines, QC MOE (specific Ethernet overlay) OWS, MPLS, DIA, Hosted VoIP, SD WAN, among others. * Wrote training documents used company wide as training resource for client service managers and sales representatives.* Served as billing expert and corrected large multi-site escalations.

* Managed large classes of students with various backgrounds.* Taught mass class in Top 10 rankings in Utah State.* Trained other groups’ instructors on schedule development and student reward programs