Natalie Colon Email and Phone Number

Disney College Program at The Grand Floridian Resort & Spa• Welcomed visitors to Disney’s Flagship resort while extending individualized services primarily to Club Level and VIP guests. • Regularly reached out to guests, pre-arrival, to confirm booking details and provide any additional assistance needed for their upcoming stay: which included securing theme park tickets, excursions, entertainment, transportation, and dinner reservations. • Check-In process consisted of standard hotel policy procedures and a tour of the Club Level Lounge while sharing information regarding hotel amenities, available services, and introductions to the Lounge Chef and F&B staff. • Visited the Club Lounge daily to check in with guests regarding their current stays and assisted with resolving any concerns that may have come about.• Created “Magical Moments” by surprising guests with personalized gifts, which included complimentary Disney themed merchandise, desserts, and snacks delivered to the room with a handwritten card.• Processed individualized reservation billing; which included taking deposits, processing credit card authorizations, extending hotel credits, and adjusting erroneous charges.• Proactively encouraged guests to enroll into the “My Disney Experience” app, given the application assisted in streamlining their stay and enhanced the Disney Experience. • Trained new Front Desk Concierge Agents while ensuring brand policies and procedures were understood and practiced.

• Welcomed and informed guests of the amenities located on property which included the hotel restaurant, in room dining, café, outdoor pool, and fitness center.• Assisted back office with answering in room dining orders and service calls during shifts.• Processed billing and assisted guests with issues on folios within Lightspeed PMS program.• Preassigned rooms to VIP guests and balanced house based on upcoming arrivals and hotel needs. • Acknowledged Marriott Bonvoy reward members during their stays and focused on enrolling non-members into the loyalty program.

• Welcomed all guests, World of Hyatt loyalty program members, and Wild Dunes home owners to Charleston’s Island beachfront resort which consists of rental homes, condos, and 3 unique hotels. • Informed guests of amenities offered on-site which consisted of a variety of dining tastes, a spa, fitness centers, outdoor activities, pool and Isle of Palms beach access. • Processed business transactions while focusing on encouraging guests to enroll into the World of Hyatt loyalty Program.• Assisted the call center department providing customer service assistance to inhouse and service calls on resort questions, reservations, concerns and or requests the guest would have. • Efficiently assisted housekeeping in completing house, condo, suite, and hotel room inspections while preparing the HSK staff with the supplies they required to be successful.

• Interacted with each guest in a friendly and professional manner answering questions, giving recommendations and or selling food in Magic Kingdom Park.• Applied company values “Disney Keys” by providing a courteous, efficient purchasing experience in a safe, welcoming environment while maintaining integrity and presenting a good “show”. o Disney Keys: Safety, Courtesy, Show, Efficiency, Inclusion• Enforced food safety protocols, while maintaining each location organized, clean and presentable.

• Welcomed members and their guests into the clubhouse while making a point to create professional connections with the club members as well as remembering their past requests and like for their future dining experiences. • Improved the A La Carte dining experience for club members and their guests by being attentive to all their needs and offering a unique dining service. • Communicated with the kitchen team to ensure food orders were sent and would be delivered to the members table efficiently.• Assisted in setting up for A La Carte dining, gold outings, weddings, bridal showers, anniversaries, birthdays, holidays, and other special events.