Accounting operations of the company. To include the production of periodic financial reports, maintenance of an adequate system of accounting records, and a comprehensive set of controls and budgets designed to mitigate risk, enhance the accuracy of the company's reported financial results, and ensure that reported results comply with generally accepted accounting principles or international financial reporting standards.HR Manager - I plan, direct, and coordinate the administrative functions of an organization. Oversee the recruiting, interviewing, and hiring of new staff; consult with top executives on strategic planning; and serve as a link between an organization’s management and the employees.

QC Audits, Broker Audits, Broker package Approval, HR Services; Hiring and Termination, Background checks, Broker Loan Audits, Creating procedures, Branch Services Admin, Setting MLO Processors Etc on Fannie Mae, Freddie, Encompass Etc.

Worked with customers on more complex issues that customer service was unable to help with. Worked on moving payments around for customers. Helping customers when there payment wasn’t applied correctly. Also Worked in Credit report and fixing credit report. Explaining to the borrower on how their credit report works. Handled HELOC Loans. Explain to customer on how the payments are calculated and what draw code they had on their account at the time. Also worked in the Fraud department took cases of fraud. I also worked in SLQ Queue. Which if customer services or special queues could not figure out a solution this would be sent to our department. There was only 5 people in our department. I also did a lot of training for BOFA. When Countrywide and BOFA came together BOFA wanted to keep Countrywide’s systems. So I back east and trained the whole NC Corp office. I also traveled to over BOFA facilities

Handling customs needs and questions about their mortgage and mortgage payments. Helped customers set up pay plans for their payment. Answered general questions for customers.