Natalie D. Email & Phone Number

Canada

Montreal, Quebec, Canada

Montreal, Quebec, Canada

Led the formulation and implementation of corporate travel policies manifesting customers’ corporate philosophy, in compliance with defined cost containment guidelines. Undertook production of comprehensive documentation, forecasting and tracking of client account metrics, and oversight of project performance for successful completion of short and long-term goals• Supported the maintenance of on-time project delivery, defining project scope and objectives and engaging effectively with all… Show more Led the formulation and implementation of corporate travel policies manifesting customers’ corporate philosophy, in compliance with defined cost containment guidelines. Undertook production of comprehensive documentation, forecasting and tracking of client account metrics, and oversight of project performance for successful completion of short and long-term goals• Supported the maintenance of on-time project delivery, defining project scope and objectives and engaging effectively with all relevant stakeholders.• Oversaw long-term relationship management with key accounts, internal customers, and third-party vendors.• Expanded business with existing clients, identifying opportunities to sell travel products and services and establishing agreements with approved travel suppliers on behalf of corporate accounts. Show less

Partnered with IT to generate and introduce efficient technology solutions to automate in-house manual ticketing systems and processes.

Responsible for publishing the weekly bulletin with news, updates, and process changes relating to a diverse range of topics including new policies, products and services. Provided airport functional expertise and customer-focused marketing advice to ensure consistent delivery and messaging system-wide. Produced online reference information, bulletins, and other communication. Conducted analysis of new government legislation/proposed legislative changes and provided perspective on Air Canada… Show more Responsible for publishing the weekly bulletin with news, updates, and process changes relating to a diverse range of topics including new policies, products and services. Provided airport functional expertise and customer-focused marketing advice to ensure consistent delivery and messaging system-wide. Produced online reference information, bulletins, and other communication. Conducted analysis of new government legislation/proposed legislative changes and provided perspective on Air Canada position and impact to check-in system.• Coordinated effectively with national and foreign governments and agencies regarding immigration requirements, including but not limited to the Canada Border Services Agency (CBSA) and Transportation Security Administration (TSA), US Customs and Border Protection.• Reviewed business requirements to be adaptable for the airline system by identifying the functional process including submissions of data, communication protocols, and system interactions.• Introduced secondary travel documents at self-check to increase online check-in penetration, expediting check-in process, eliminating manual check-in process, and increasing automation.• Controlled relationships within and outside the Air Canada network, including but not limited to Field Managers, Procedure Coordinators, training, IT, airport authorities, and government agencies.• Assessed stations' compliance and recognized company's best-demonstrated practices concerning Air Canada's publications, policies, procedures, and government regulations, as Airport Safety Auditor.• Worked closely with Station Managers throughout the Air Canada network in the US and Canada.• Prioritized the delivery of excellent customer service, efficiently deploying staff to deal with customers, and cooperated with other departments to meet airport customer experience and operational requirements. Show less

Montreal, Quebec, Canada