- Proficient management of email correspondence, maintaining an organised inbox and promptly responding to inquiries, ensuring seamless communication. - Demonstrated adeptness in digital asset organisation (DropBox, Google Drive, Zoho), data entry, and efficient calendar management, while also leveraging various CRM platforms (HubSpot, Dripify, Zapier, Asana, Click-Up) to enhance client relations and streamline customer service processes, consistently meeting deadlines. - Demonstrate expertise in website development and maintenance, setting up new websites, updating existing ones, integrating social media accounts, designing responsive website layouts, implementing search engine optimisation techniques, and ensuring seamless functionality through regular theme, plugin, and content updates. - Create & manage engaging social media content & accounts, including developing original content, conducting keyword research, implementing SEO strategies, designing graphics, moderating comments, creating impactful advertisements, and ensuring adherence to brand guidelines. Keep up with social media trends and conduct hashtag research to enhance reach and engagement. - Proficient in copywriting, responsible for creating and proofreading blog posts, designing and editing CVs, developing persuasive marketing content for websites, and crafting SEO-optimised articles to enhance search engine rankings and increase website visibility. - Demonstrate strong project management skills, overseeing multiple assignments simultaneously, meeting deadlines, and delivering high-quality work that aligns with clients' goals and objectives. - Develop strong communication and interpersonal skills through client interactions, understanding their unique requirements, and effectively translating them into actionable strategies and deliverables.

As the Head of Fulfilment at BOW Gifts, I manage the fulfilment process, from procurement to delivery, ensuring each merchandise order is crafted with quality and creativity. I’ve built strong relationships with suppliers, assisted with optimising the internal order system, and effectively juggled multiple projects to ensure on-time and error-free delivery. My efforts have assisted in streamlining operations and ensuring that every product tells a unique story, aligning with our brand’s mission.In addition to my fulfilment responsibilities, I’ve led our social media strategy, creating engaging content that has significantly enhanced our online presence. My work has driven brand awareness and fostered a growing community that resonates with BOW Gifts' storytelling approach to merchandise.

- Proficiently manage and curate content for social media accounts, to develop a cohesive company branding strategy. This includes creating engaging posts, actively monitoring and responding to comments, creating job advertisements, coordinating interview schedules, and ensuring consistent brand representation. - Designed & developed the website for Trusko to showcase their exceptional portfolio. This included the integration of social media accounts, Google Analytics, Site Kit, and additional plugins to ensure strong SEO. I have assumed the ongoing maintenance of the website to ensure a smooth user experience, and that all systems are up to date. - Assume comprehensive human resources responsibilities, overseeing the onboarding process for new employees - encompassing the meticulous management of employee packages, ensuring the completion of all company documentation, addressing and resolving complaints and warnings, and maintaining compliance with South African labour laws through collaboration with labour lawyers. - Carry out fundamental accounting tasks using Xero and QuickBooks, maintaining financial records and ensuring accurate financial transactions. - Skillfully support various projects and execute administrative duties using Procore, a project management software. My proficiency was validated with Procore Certified Project Manager status, allowing for effective project coordination and efficient task management. - Provide dedicated administrative support to the CEO and directors, handling intricate scheduling of meetings, coordination of business trips, and meticulous arrangements of visas, flights, and accommodations. - Manage visa applications and schedule interviews for applicants from diverse countries, facilitating a seamless and organised international hiring process.

- Meticulously supervised and upheld the seamless operation of the dining area and kitchen, consistently delivering exemplary service to patrons. - Prioritised and provided timely, high-quality care to customers, ensuring their complete satisfaction and fostering lasting positive relationships. - Played a pivotal role in the training of newly hired staff, equipping them with in-depth knowledge of the menu and restaurant procedures, and promoting a unified and knowledgeable team. - Consistently completed all assigned daily duties by the end of each shift, including proactive restocking to facilitate the smooth transition for the following shift. - Conducted precise and well-organised cash transactions and maintained detailed receipts at the end of each shift, ensuring financial accuracy. - Efficiently prepared restaurant gratuity reports in a timely manner, contributing to transparent and accountable financial procedures. - Maintained strict adherence to health and safety standards, guaranteeing a secure and hygienic dining environment for all patrons.