Provide challenge & reporting on key risk performance measures, top concerns and trends for Wealth. Assessment of operational events and remediations.

Leading a team that amalgamates regulatory and operational risks with mitigating controls across the Wealth Businesses.

As part of the Canadian Personal Banking Retail Operational Risk team, I was responsible for the oversight of CPB business lines and the execution of the key ORM programs, pRCSA, Change Management, Key Indicators and Internal Loss Event Data reporting.

Currently leading projects in the Operations & Technology Portfolio Management Office that impact the businesses within TD Canada Trust. Managing projects with budgets up to $1 million+Project experience includes Cross Functional/Process Moves, Organizational Restructuring, Call Center setup, Access Management, Technology Enhancements, System Enhancements, Fraud Management and Relocations.

• Supported projects by leading the Change Management work stream and delivering on a People Change Strategy which involved the creation and execution of a change management plan to support the people side of change.• Provided consultation on change management for the business and other projects as a subject matter expert.

A two year rotational program that involves adding value and making contributions to four business units within TD Canada Trust while exemplifying TDBG's Guiding Principles and Leadership Profile. Rotations included:- Retail Operational Excellence Solutions - Insurance- Retail Distribution - Branch Banking Project Management Office

•Responsible for investigating and analyzing fraud and determining the course of action to be taken to protect customers from fraud and minimize the banks financial loss.•Monthly stat. reporting•Claim adjudication•Subject Matter Expert for projects within the business•People Manager Responsibilities - Interviewed and trained new staff and assisted with the coaching and development of team.

•Assisting customers with day to day banking transactions while identifying products that would better suit or enhance the customer’s banking needs and portfolio.•Handled inquiries/complaints or questions over the phone and in person.•Completed nightly balancing of days work and also opened the branch as well.

•Auditing: Responsible for the daily and monthly auditing of contracts, balancing of payments for member accounts and payroll for employees•Learning and Development: Lead workshops on customer service, administration and on-boarding trainingPeople Management Responsibilities: •Managed 7 departments (100+ staff): reception, child care, sales, retail store, personal training, maintenance, group exercise•Recruiting, hiring, interviewing, coaching, developing and payroll adjudication