Natalie Thomas Email & Phone Number

New Orleans, Louisiana, United States

• Provide information and resource referral services.
• Actively manage a portfolio of patients, assuring patient, and caregiver needs are met within the capabilities of The Association.
• Responding to telephone and email inquiries regarding ALS and available program services to the general and professional community.
• Providing printed and electronic educational material related to ALS to diagnosed persons, caregivers and the community.
• Providing national, state, and local resource referrals for ALS-related services, products, and benefits.
• Providing navigation assistance with regard to transitioning or applying for insurance and/or benefits.

New Orleans, Louisiana, United States

• Conducts patient assessment interviews, provides referrals and coordinates discharge plans.
• Identifies and provides helpful resources to patients and families.
• Maintains patient records and documents and communicates critical information to the medical team.
• Maintains professional and technical knowledge and required certifications through continuing education and development.
• Adapts behavior to the specific patient population, including but not limited to: respect for privacy, method of introduction to the patient, adapting explanation of services or procedures to be performed, requesting.
• Social worker for General Neurology, specialty clinics ALS Clinic, and Huntington’s Disease Clinic

Metairie, LA

• Collaborated with providers to coordinate care services for members being discharged from the hospital and/or changing care level, increasing coverage from Louisiana to regional responsibility and touching 80-100 cases.
• Harnessed strong understanding of processes for each program across multiple states, balancing patient care with systemic limitations by researching creative solutions when members were faced with insurance restrictions.
• Utilized adaptability and fast-learning skills as role shifted multiple times over the course of six years and partnered with cross-departmental team members to ensure clear lines of responsibility and effective.
• Investigated information from various sources related to member’s care, determining quality concerns related to services rendered, researching eligibility, provider and claims information and ensuring claim accuracy.
• Facilitated the negotiation of third-party contracts and service rates by connecting all relevant parties, determining the optimal path for patient care, and maintaining claim documentation on the agreed upon rate and.
• Built trust and relationships within a geographically dispersed team, using clear, efficient and proactive communication.

New Orlenas, LA

• Provided community referrals for patients needing end-of-life resources including legal, financial, spiritual, emotional, interpersonal, and Advanced Directives where appropriate.
• Managed patient caseload by evaluating psychosocial status, establishing goals, and following through with direct treatment and/or referral to community services.
• Documented both organizational and internal records for every patient touched (ranging from 25- 45 monthly cases) in order to monitor patient service as well as monitor personal performance and growth.

New Orleans, LA

• Provided community referrals for patients needing end-of-life resources including legal, financial, spiritual, emotional, interpersonal, and Advanced Directives where appropriate.
• Managed patient caseload by evaluating psychosocial status, establishing goals, and following through with direct treatment and/or referral to community services.
• Documented both organizational and internal records for every patient touched (ranging from 25- 45 monthly cases) to monitor patient service as well as monitor personal performance and growth.
• Bereavement Support Group Facilitator.

Houston, Texas

• Performed comprehensive mental health assessments of persons living with HIV/AIDs, creating treatment plans, monitoring medical adherence, and conducting individual, family, and group therapy, impacting 30+ patients.
• Utilized strong interpersonal skills to connect with patients, assessing compliance with honest conversations, determining root causes of inaction, and providing manageable solutions towards compliance.

Houston, Texas

• Provided telephone consultations for members needing mental health, substance abuse, or crisis support, delivering optimal customer service while meeting organizational metrics and goals.
• Maintained thorough documentation and comprehensive medical files, researched and provided referrals to members and providers according to geographical location.

New Orleans, LA

• Performed initial screening and assessed all incoming calls and walk-ins to determine if individuals met mental health admission criteria, working in conjunction with psychiatrist to facilitate Physician Emergency.
• Recorded and documented all pertinent information needed on all admission cases before assignment to other clinicians, as well as updated treatment, plans to ensure alignment with psychiatrist recommendations.

New Orleans, LA

• Coordinated and organized patients’ discharges.
• Conducted psychosocial assessments.
• Provided information and referral services and coordinated linkages with community resources.
• Collaborated with multi-disciplinary teams of inpatient units.
• Provided individual, group, and family counseling to patients and family members.
• Facilitated the “How to Manage Stress while Managing your Diabetes” component of diabetes education.

Marrero, LA

• Coordinated and organized patients’ discharges.
• Conducted psychosocial assessments.
• Provided information and referral services and coordinated linkages with community resources.
• Collaborated with multi-disciplinary teams of inpatient units.
• Provided individual, group, and family counseling to patients and family members.
• Participated in congestive heart failure pilot program. Assisted with new employee orientation.

Maters Of Social Work, Health/Mental Health, 3.6

Bachelor'S Of Science, Child And Family Studies, 2.8