I delivered exceptional customer service to over 100 customers daily, ensuring their satisfaction and promoting repeat business. By executing company-directed promotions and programs, I contributed to sales growth and customer engagement. I maintained merchandising and brand standards across the sales floor, enhancing the overall shopping experience while managing inventory replenishment to keep stock available and organized for customer convenience. Additionally, I ensured the backroom remained clean and organized, supporting efficient operations and adhering to safety standards. I also operated the POS system with accuracy, effectively managing transactions, returns, and exchanges.

I verified that all customers met the minimum age requirement of 19 to enter the store and purchase regulated products, ensuring strict compliance with legal standards. By providing a personalized shopping experience to over 50 customers daily, I fostered customer loyalty and satisfaction. I curated tailored recommendations and maintained in-depth knowledge of a rotating inventory of 500+ products. Additionally, I operated the POS system, managed store closures, reconciled cash registers, and accurately recorded $2,000–$5,000 in sales per shift. I also played a key role in training new employees on POS and product organization systems, ensuring smooth onboarding and promoting efficient store operations.

I operated a vinyl cutter and heat press, producing 10–30+ custom garments daily to meet client specifications and quality standards. I collaborated with both corporate and individual clients on product design, providing consultations and creating invoices for bulk orders of 100+ items, ensuring timely shipment preparation. Additionally, I regularly transported 50+ garments across the city, coordinating logistics to fulfill customer orders promptly. I also recreated custom client designs in Adobe Illustrator, formatting them precisely for vinyl cutting to ensure high-quality and accurate production.

I coordinated and designed content for monthly website updates, enhancing the user experience across all web pages and optimizing the public donation form ahead of annual fundraising events. I created engaging print materials and newsletters for the public, as well as for over 400 residents in MHI’s five residential properties, fostering community engagement and brand awareness. I also organized and recorded 500+ public donations, ensuring accurate tracking and reporting, while leading the redesign of company logos to strengthen brand consistency. Additionally, I assisted residents by providing ongoing support to ensure their comfort, addressing concerns, and facilitating access to housing resources, contributing to a positive living environment. Since the conclusion of my contract, I have continued to do additional work for the organization, further supporting their ongoing initiatives and projects.