Natalie Ensor Email & Phone Number

Melbourne, Victoria, Australia

The #1 online travel agent (OTA) in Australia & New Zealand, Webjet Limited is a global travel organisation that enables travel the world over through market leading travel brands supported by innovative technology. Promoted to the role of Customer Accounting Manager, leading a team of Customer Accounting Executives spanning three countries, to devise and implement, align strategies and best practice. This role spear-headed the development and implementation of critical projects… Show more The #1 online travel agent (OTA) in Australia & New Zealand, Webjet Limited is a global travel organisation that enables travel the world over through market leading travel brands supported by innovative technology. Promoted to the role of Customer Accounting Manager, leading a team of Customer Accounting Executives spanning three countries, to devise and implement, align strategies and best practice. This role spear-headed the development and implementation of critical projects, integrating systems and end-to-end operations.Direct reports; 6 onshore 12 offshore (8 in Manila & 4 in Delhi)Achievements• 33% boost in Operational output• Significantly reduced turnaround time of BSP refunds during COVID-19• Lead & developed high-performing team Show less

Melbourne, Victoria, Australia

Selected to undertake a senior specialist role as SME with the experience and deep knowledge to initially transform internal administration processes in the Customer Accounting Team.Achievements;• Project managed automation of BSP refunds to the point of ROI, working with external provider• Harmonised systems working internationally in an environment where each country has its own procedures and communication processes• Implemented procedures and documentation to support PCI… Show more Selected to undertake a senior specialist role as SME with the experience and deep knowledge to initially transform internal administration processes in the Customer Accounting Team.Achievements;• Project managed automation of BSP refunds to the point of ROI, working with external provider• Harmonised systems working internationally in an environment where each country has its own procedures and communication processes• Implemented procedures and documentation to support PCI DSS requirements and to build the capability of the team to be PCI compliant in all processes Show less

Melbourne, Victoria, Australia

Commenced in a temporary role at Webjet, resulting in an appointment in a Team Leader role combining Travel Industry and Finance knowledge and experience to manage and oversee the mid-office ensuring smooth workflow between front and back-office processes and incorporating GDS Ticketing System.Achievements;• Managed > 10,000 refunds, processed in response to grounding of Tiger Airways, managing a temporary workforce of 8, located in a separate part of the office• Met… Show more Commenced in a temporary role at Webjet, resulting in an appointment in a Team Leader role combining Travel Industry and Finance knowledge and experience to manage and oversee the mid-office ensuring smooth workflow between front and back-office processes and incorporating GDS Ticketing System.Achievements;• Managed > 10,000 refunds, processed in response to grounding of Tiger Airways, managing a temporary workforce of 8, located in a separate part of the office• Met regulatory timeframes and guidelines working within unpredictable and ever-changing industry/environment• Contributed to Zuji Hong Kong, Singapore & Australia onboarding for mid office procedures implementing Refund Assist processes Show less