Natalie Figueroa Email & Phone Number

Carmel, IN, US

Westfield, Indiana, United States

Indianapolis, Indiana, United States

Indianapolis, Indiana, United States

Indianapolis, Indiana Area

• Supported the internal communication function through a variety of communications channels including associate emails, three associate newsletters and video messages sent and tracked via Salesforce Marketing Cloud..
• Internal newsletter: Authored articles shared with 3,206 associates. Averaged ~27% click-through rate for articles while other articles averaged a 14% click-through rate.
• Intranet project: Conducted a content audit and cleanup of an intranet site. Analyzed website traffic with Google Analytics, identified business needs, ensured site accuracy and reduced webpages by 68%.
• Intern recruitment video: Supported the creation of an intern recruitment video through script writing and content selection shared with 3,158 internal associates and used externally on social media and career fair.

Indianapolis, Indiana

• Led and coached two teams, IT Asset Management and Innovation Engineers, using the Agile methodology.
• Servant leader: Escalated and resolved roadblocks and led all scrum ceremonies.
• Facilitated communication and visibility with the Atlassian Suite of Tools (Jira), Confluence and SharePoint.

Indianapolis, Indiana Area

• Served as a student leader and managed a budget of $80,000 to host 12 events during Homecoming Week at IUPUI.
• Event planning: Sourced 3 vendors and negotiated contracts, staying within $5,000 budget for each event. Averaged ~700 attendees for daytime events and ~250 attendees for evening events.

Indianapolis, Indiana

• Supported and maintained computer systems for 300+ users and 7000+ students in University College.
• Multi-tiered technical support system: Developed and implemented a process that trained a small number of support technicians to solve the most complex technical issues. Created documentation for recurring technical.