Natalie Floyd Email and Phone Number

-Liaise with cross-team stakeholders and other team coordinators to unify processes, tracking reports and general duties.-Communicate with all team members, sharing feedback on process successes and challenges-Maintain internal team documentation covering content standards, guidelines, and procedures.-Regularly engage with all team members to ensure a minimum level of communication every week through check-ins to prevent the loss of time.-Lead the coordination of content assignments and tracks all content through the development cycle and process to stay on top of project timing.

Ensured smooth project execution. Managed project timelines and deadlines meticulously, employing strong organizational skills to keep design projects on schedule and within scope. Acted as a liaison between the design team and other departments, facilitating collaboration and streamlining communication channels to enhance project coordination. Executed design iterations and maintained consistency across various project phases, while also developing detailed hand-off documents to facilitate seamless communication between design and development teams, ensuring accurate implementation of design concepts.-Managed project timelines and deadlines, employing strong organizational skills to keep design projects on track and within scope.-Acted as a liaison between the design team and other departments, fostering collaboration and streamlining communication channels for improved project coordination.-Executed design iterations through additional screens, maintaining consistency and coherence across various project phases.-Developed and maintained detailed hand-off documents to facilitate seamless communication between design and development teams, ensuring accurate implementation of design concepts.

As Office Manager for Khroma Herbal Products and its sister company, I oversaw diverse operations. Responsibilities included active involvement in marketing campaigns, managing shipping and inventory across multiple e-commerce platforms, maintaining updated reports and databases, and providing excellent customer service to enhance loyalty and satisfaction.-Participated in marketing campaigns and creating advertising materials to attract new and inform current customers of the product’s features and benefits.-Managed shipping, inventory and purchasing via Google Drive, Shopify, Amazon and all other e-commerce platforms.-Updated reports, managed accounts, and generated reports for the company database.-Managed customer service platforms to address concerns, understand their needs and improve loyalty.

Led a team expansion from 5 to 16 members to meet growth demands. I ensured our team stayed informed about product offerings through weekly training sessions. I presented proposals to top executives and used performance metrics to guide decisions. Attending customer events helped understand their needs. Additionally, I conducted weekly one-on-one meetings to support team members, resulting in improved performance.-Led in the expansion of the team from 5 to 16 members during a significant growth phase.-Maintained sales team’s expert knowledge on current and upcoming product offerings by facilitating weekly, specialized training.-Presented proposals and key reporting to C-level executives, VPs, directors and my direct reports to ensure all business initiatives were in line with goals and budget.-Utilized all performance metrics, leveraging reporting and analytics insights to guide decisions and ensure up-to-date projections.-Participated in customer events to assess the needs and desires of their businesses.-Conducted weekly 1-1 meetings with team members to provide feedback, coaching, and support in implementing best practices, standards, and KPIs, resulting in improved team performance.

Managed and nurtured relationships with key strategic accounts, ensuring their needs were met and driving revenue growth. Acted as the primary point of contact for these accounts, providing personalized support and tailored solutions to address their unique requirements. Collaborated closely with cross-functional teams to develop and execute targeted account strategies, maximizing opportunities for business expansion and customer satisfaction.- Prepared end user and partner quotes, discounts, demos, IPOs, Try & Buys and evaluations.- Conducted weekly 1:1’s with team to update pipeline, strategize focus accounts and share best practices.-Maintained accurate and up-to-date records of customer interactions, opportunities, and account information in CRM system (Salesforce).-Gathered customer feedback and insights to inform product development, marketing strategies, and customer service initiatives.-Developed and implemented strategic account plans to nurture and grow relationships with key accounts, driving revenue growth and customer retention.-Acted as a primary point of contact for customers, addressing inquiries, resolving issues, and ensuring high levels of customer satisfaction.- Executed multiple tasks simultaneously, prioritizing actions to ensure timely completion of projects.

Excelled in collaborative efforts both internally and externally, driving business growth and market expansion. Effectively partnered with the consumer electronic group to identify cross-selling opportunities, consistently met sales targets, and maintained accurate client records. Additionally, managed travel arrangements and nurtured client relationships through timely support. Collaborated with channel distribution partners, extending Sony's market reach through joint initiatives and demand generation strategies.- Demonstrated strong solution-oriented selling skills by consistently meeting and exceeding sales goals/quotas.- Maintained multiple CRM databases.- Scheduled travel and conference registrations - including booking airfare, hotels and transportation.- Developed and retained client relationships by providing timely support with excellent written and oralcommunication.-Collaborated with channel distribution partners including Tech Data, Synnex, and Ingram Micro to identify and engage potential customers, leveraging partnerships to extend Sony's market reach. Developed joint marketing and sales initiatives to drive demand generation, monitored channel performance, and provided support to ensure alignment with sales objectives.

Played a key role in daily operations. I generated and distributed timely reports covering payroll, sales, invoices, and financial statements. I managed accounting tasks like payroll and expenses, and trained employees effectively. Also, I acted as a liaison with external stakeholders to ensure smooth operations and compliance.-Generated and distributed daily reports on a timely basis including payroll, department sales numbers, vendor invoices and store financial statements.-Provided comprehensive accounting support to the company by managing functions like payroll, accounts payable, accounts receivable and business expense processing.-Managed and trained employees successfully in a fast-paced environment through proactive communication and positive feedback.-Acted as a liaison between the company and external stakeholders, including vendors, auditors, and regulatory agencies, to facilitate smooth operations and compliance.