• Helped guide agents on proper call procedures• Conduct employee performance reviews.• Develop good customer relationships.• Participate in recruitment and dismissal processes.• Smooth out problems within the workplace.• Assisted in defusing upset callers• Develop strategies for better workplace efficiency and goal achievement.• Email and phone correspondence.• Liaise between managers, customers and employees.• Provide Structure to agents• Support ongoing learning and development of team members.• Help create and foster a respectful and inclusive team environment

• Provide primary support and supervision to youth• Organize, facilitate and participate in recreational activities with youth• Assist youth with daily living skills• Complete daily service notes• Utilize and implement behavior support techniques• Model healthy boundaries and social skills within the program• Assist in community integration• Provide a safe and nurturing living and workingenvironment for youth and employees