Natalie Galbraith Email & Phone Number

Hollywood Plaza

Stepney/Anzac Highway

As the manager of Adelaide's only independent baby store, where I strive to create an engaging and supportive environment where our expecting families become part of the Baby Junction family. Assisting new parents with advice on designing and decorating baby's nursery, providing information on car safety and sleeping and feeding advice.Achievements:• Organized and attended Baby and Children Expo 2021, 2022• Actively supported the opening of the new Anzac Highway with store layout, and presentation 2022

Edwardstown, South Australia, Australia

Processed medical and professional organisations medical supply procurements, providing invoicing and new products as per requirements. Provided support for urgent dispatch and monthly replenishment. Assisted the general public with medical supplies via phone or though retail outlets.

Tea Tree Plaza

Provided a range of customer engagement activities throughout the centre including multi-channel communications, including email, phone, and google reviews. Assisted customers with shopping centre directories and information including surrounding suburbs, transportation, and mobility access. Achievements:• Achieved Gift Cards sales by 30.4% in 2017• Achieved Wage Budget Control by 20.4%• Integral member of the Management Team completing $50 million dining and entertainment development• Coordinated Customer Service team for Development opening• Successfully rolled out and trained team on Kounta and Kronos applications• Active member of the Customer Service Promise launch 2019, and Local Hero since conception• Active member of Safety Forum Team and complete AED and Crisis Management Training

Norwood, South Australia, Australia

Management of day-to-day operations and ensuring customers receive an unprecedented shopping experience. Setting standards for customer service with focus on customer engagement, merchandising, presentation, new product release, and product quality.Achievements:• Achieved spring/ summer 2015/2016 by 30.4%; winning Store of the Year for State 2015 within 6 months of commencement gaining promotion to freestanding store

Adelaide Area, Australia

Creating a welcoming and fun work environment where staff enjoyed coming to work and providing our customers with a unique customer service experience. Responsible for the management of the daily operations of the store, including setting and achieving individual KPIs, and daily Sales targets. Providing support to State Manager (interstate), with recruitment, training and development of managers and casual staff. With a strong focus on product knowledge and store presentation and loss prevention. Achievements:• In 2009 the store was nominated in 5 categories for achievements, winning Store of the Year, 2IC of the Year, Casual of the Year, and Productivity of the Year.• Actively organised and opened Flagship Store 2010 with recruitment, store layout and presentation.

Bachelor'S Degree, Business Management, Gpa 5.85

Received Merit Award 2021 Received Merit Award 2022

Certificate Iv Bookkeeping

Certificate Iii In Accounts Administration