Communications consultant available to help businesses raise their profile, develop an engaging social media presence, increase media coverage and boost employee engagement as part of a robust communications strategy.

Responsible for customer service and communication on the Highways England Area 9 Asset Support Contract. I head up team of eight (customer service managers, stakeholder managers and apprentices) and deal with enquiries/complaints, scheme communications, strategy, performance, events and internal communications.

• Responsible for all corporate communication and marketing activity of this medium-sized company.• Promote the business in a positive way by writing and issuing press releases and exhibiting at industry conferences and workshops. • Write, edit and produce the company magazine - EM People • Coordinate events, coordinate award submissions, and create marketing material.• Manage contract communications.• Manage and maintain the company website and intranet.• Issue internal communication releases and internal campaigns.• Brand management.• Assist with bids.• Contract mobilisation. Key achievements:Wrote company’s editorial style guideRe-wrote the company brand guidelinesSuccessfully implemented a company re-brand and name change in four weeksHelped EM to win several industry awards since my employment with EM began.Member of the mobilisation team for EM's biggest contract, Area 9.Launched an internal newsletter. Wrote Customer Service Strategy for HA.

Wrote news stories for daily paper Wigan Evening Post and buy-weekly Wigan Observer. Covered a range of genres from hard news (court, inquests, local government, education and business) to feature articles and interviews with public figures and celebrities. I also wrote features on interior design for Lancashire Design and Living.