Transforming small businesses through operations, allowing them to grow and scale the business, build a team, lead with ease, and manage their resources to impact profits and fulfill their missions.

• Manage USAA MBA-Career Development Program, Summer Internship, and Junior Military Officer Program, an annualized total of 24 employees.• Responsible for selection, orientation, performance, project oversight, event coordination, and recognition.• Formalize and execute program recommendations to secure the resource funding and executive support of the MBA-Career Development Program; built roadmap of expanded, structured program.• Perform budget oversight of unit and program to ensure plans and targets are met.• Respond to business issues and work with a wide-spectrum of peers and leaders to execute.• Monitor, coordinate, document, and communicate plans to leadership.

• Managed USAAs relationship between health and wellness benefit programs, services and suppliers to include medical, vision, life, and wellness.• Served as Subject Matter Expert in wellness benefit plans, products, and incentive plans and platforms.• Provided strategic planning, program design, vendor management, financial analysis, communication coordination and project management for benefit contracts.• Measured program effectiveness while analyzing claims data in conjunction with benefits data warehouse.• Performed project management and delivery using highly developed organization and planning skills.• Investigated and resolve escalations to ensure customer service and contractual agreements remain compliant.• Monitored regulations and partner with Legal and Risk Management to mitigate potential concerns.