Natalie Gitlin Shuher Email & Phone Number

Austin, Texas Metropolitan Area

ThousandEyes gives organizations visibility into the now borderless network, arming them with an accurate understanding of how the network impacts their applications, users, and customers.I take ownership of the most complex customer technical issues, working with cross-functional teams to document problem definition, troubleshooting procedures and resolution steps, identify process & workflows ripe for improvement or automation.

Austin, Texas Area

Advanced Technical Support (tier 3) of Imperva products, working directly with highly knowledgeable group of customers and partners. - Troubleshooting complicated hardware and software issues, replicating customer environments and network problems- Taking ownership for problem resolution, problem reproduction and escalation- Working closely with the escalation and R&D teams on support cases that require code fixes- Setting customer expectations and managing customer communication in a professional timely manner - Documenting technical solutions in Knowledge Base systems

Tel Aviv Area, Israel

SkyVision is a leading global IP telecommunication service provider to emerging markets, offering solutions over satellite and fiber optic systems.I was responsible for technical account management and Tier 3 technical problems resolution, proactive monitoring of the ISP network, internal/external communication including interacting with various vendors to ensure timely resolution of trouble reports. - Rewarded for technical account management of customer accounts (telecoms, ISPs, cellular operators, global enterprises and government entities in over 50 countries)- Go-to person for consistent fault isolation and root cause analysis – replicating, debugging and solving numerous complex technical issues occurring at customers production environments- Effectively manage support cases to ensure issues are recorded, tracked, resolved, and follow ups are done in a timely manner- Publish multi-language Technical Support Bulletins and other technical documentation in the Knowledge Base

Managing all operational aspects of largest fashion store in Israel. Directly managing 30+ employees, responsible for sales, collections orders, decoration, customer escalations etc.

Practical Engineer Of Computer Graphic Design, Computer Graphics

Unix Fundamentals

Ccip - Configuring Bgp On Cisco Routers

Ccna - Cisco Certified Network Associate, Network And System Administration/Administrator

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