Natalie Grimes

Natalie Grimes Email and Phone Number

Implementations Lead I @ Velera
Natalie Grimes's Location
Charles Town, West Virginia, United States, United States
Natalie Grimes's Contact Details

Natalie Grimes personal email

n/a

Natalie Grimes phone numbers

About Natalie Grimes

Natalie Grimes is a Implementations Lead I at Velera. She possess expertise in management, customer service, banking, microsoft office, credit and 1 more skills. She is proficient in English.

Natalie Grimes's Current Company Details
Velera

Velera

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Implementations Lead I
Natalie Grimes Work Experience Details
  • Velera
    Implementations Lead I
    Velera Nov 2022 - Present
    View
  • Co-Op Solutions
    Configuration Business Analyst Ii
    Co-Op Solutions Nov 2022 - May 2024
    View
  • Fiserv
    Implementation Advisor/Business Analyst
    Fiserv Apr 2021 - Sep 2022
    United States
    View
  • Northwest Federal Credit Union
    Card Operations Technical Systems Admin
    Northwest Federal Credit Union Oct 2018 - Apr 2021
    Herndon, Va
    Ensures proper management and operations of all systems and processes related to card servicesIdentifies process improvement opportunitiesOversees department proceduresSubmits policy, procedure, and process map updatesMonitors and completes all monthly, quarterly and annual internal and external reporting requirements for card processing and escheat accounts, including CO-OP, Cirrus, MasterCard, and VISA reporting.Primary liaison of Credit and Debit Card portfolio, and vendor relationshipsPrimary liaison to the Retail, Business Applications Analyst, Business Intelligence, and IT departments and all end usersCompletes control testing for the Card Operations departmentAssists with break fix solutions for my business unitUses with SFTP frequently Works with the Project Delivery Office on all card related projectsImplements process improvements for department functionsCreate, manage, and maintain corporate credit cardsAdd and update WorkfrontDaily interaction with all areas of department to continually identify and troubleshoot issuesCommunicate system issues and work requirements to management Test and implement enhancements/innovations and assigned projects
    View
  • Northwest Federal Credit Union
    Card Services Team Leader
    Northwest Federal Credit Union Mar 2008 - Oct 2018
    • Manages a team of 6 employees• Responsible for hiring, training, directing, developing, and evaluating employee performance• Ensures proper management and operations of all systems and processes related to card services• Identifies process improvement opportunities• Oversees department procedures• Submits policy and procedure updates• Monitors and completes all monthly, quarterly and annual internal and external reporting requirements for card processing and escheat accounts, including CO-OP, Cirrus, MasterCard, and Visa reporting.• Primary liaison of Credit and Debit Card portfolio, and vendor relationships• Handles all escalated Card Services related member service inquiries• Promotes intra-office efficiency by working with Accounting to reconcile general ledger accounts• Performs departmental audits• Co-leads major projects (Apple Pay, EMV, and other digital wallet solutions), credit card conversion, and core system conversion• Create, manage, and maintain corporate credit cards
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Natalie Grimes Skills

Management Customer Service Banking Microsoft Office Credit Time Management

Natalie Grimes Education Details

  • Osbourn Park High School
    Osbourn Park High School
    High School

Frequently Asked Questions about Natalie Grimes

What company does Natalie Grimes work for?

Natalie Grimes works for Velera

What is Natalie Grimes's role at the current company?

Natalie Grimes's current role is Implementations Lead I.

What is Natalie Grimes's email address?

Natalie Grimes's email address is na****@****erv.com

What is Natalie Grimes's direct phone number?

Natalie Grimes's direct phone number is +170368*****

What schools did Natalie Grimes attend?

Natalie Grimes attended Osbourn Park High School.

What are some of Natalie Grimes's interests?

Natalie Grimes has interest in Human Rights, Children, Health.

What skills is Natalie Grimes known for?

Natalie Grimes has skills like Management, Customer Service, Banking, Microsoft Office, Credit, Time Management.

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